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Central CCAC

Our Performance

CCACs are committed to delivering high-quality care to the people of Ontario and to being as transparent as possible about care we provide. We are also committed to continuous improvement, and receiving regular feedback through patient surveys to ensure we are providing the best quality care.

​Annual report

We are pleased to share with you the CCAC's 2015-2016 Annual Report. You can also access our Annual Report archive.

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Care coordinator sitting with elderly woman


Access to timely care is important to patients and caregivers. CCAC Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. See the waitlist and wait time information for Central CCAC.


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healthcare professional checking male patient's woundQuality improvement

We are striving to continuously improve patient care. Our outcome-based approach concentrates on getting the best possible results for patients using individual care plans based on best evidence and practices.  Learn more about our quality improvement initiatives and access our Quality Report.

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elderly man using equipment to do arm exercisesProvincial initiatives

CCACs are working together to ensure that everyone in Ontario has equitable access to high-quality care.  Our provincial initiatives include innovative programs, technologies and processes that support our work to provide quality health care in homes and communities across the province. Learn more about these exciting initiatives.

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shelf with eight bindersTransparency and Accountability

Subject to the Accessibility for Ontarians with Disabilities Act, the Broader Public Sector Procurement Directive and the Broader Public Sector Expenses Directive issued by the Management Board of Cabinet, CCACs have established directives and policies which apply to board members, employees and consultants. View details here. 

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