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Quality Improvement Plans

​Our goal is to deliver high-quality, integrated care to our patients. In support of patient care priorities, we collaborate with many other health care and support service partners as part of our commitment to provide the best care possible that is seamless and integrated for our patients. 

In keeping with this commitment, we develop Quality Improvement Plans (QIP) aligned with the key principles in the Excellent Care for All Act (ECFAA) and as directed by the Ministry of Health and Long-Term Care.

The QIP is one tool that helps to define priorities focused on delivering patients the best care possible through quality initiatives and continuous quality improvement. Under this process, the QIP is also central to progressive health system transformation by ensuring all health sectors partner for quality, patient-centred care. 

What is a QIP?

A QIP is a formal, documented set of organizational priorities focused on quality and quality improvement objectives that are reviewed and posted annually. Using priority indicators that have been identified by the Ministry of Health, we have made a commitment to patients, staff, health care partners and our communities to improve quality through a series of concentrated targets and actions.

We will report on indicators, which in collaboration with other health care partners can make a significant positive impact to patients and the health care system. These core set of indicators support provincial priorities with targets in the areas of safety, effectiveness, access and focuses on patient-centred care.  

QIPs are also available on Health Quality Ontario's website.


How do I read the QIP?

The QIP is comprised of two parts: 

1) A narrative document that provides a brief overview of a QIP, highlighting some of the key priorities for the year. 

2) A work plan or spreadsheet that includes the quality improvement targets and initiatives.



Read the 2019/2020 Quality Improvement Plan Narrative

Read the 2019/2020 Quality Improvement Work Plan 


Read the 2018/2019 Quality Improvement Plan Narrative

Read the 2018/2019 Quality Improvement Work Plan


Read the 2017/2018 Quality Improvement Plan Narrative​​​

Read the 2017/2018 Quality Improvement Work Plan


Read the 2016/2017 Quality Improvement Plan Narrative​​​

Read the 2016/2017 Quality Improvement Work Plan​


Read the 2015/2016 Quality Improvement Plan Narrative

Read the 2015-2016 Quality Improvement Work Plan 



On April 1, 2015, we began reporting on our progress on the previous year's QIP priorities and targets.


Read the 2017/18 Progress Report


Read the 2016/17 Progress Report


Read the 2015/16 Progress Report


Read the 2014/15 Progress Report


Learn More:

If you would like to learn more about QIPs or the QIP Process, we encourage you to read our QIP Frequently Asked Questions or QIP Glossary of Terms. You may also want to visit these helpful links: