Access to timely care is important to patients and caregivers, and is a measure of the quality of health care that a person receives. Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.
With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.
We measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below will help you understand how quickly we are able to get care to patients.
Percentage of patients receiving care within 5 days
As of January 31, 2018
2015-16 Target||Central LHIN|
We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; we prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
The tables below indicate how many people are on waitlists for certain services.
Number of patients on waitlists for service
High needs patients waiting for services as of January 31, 2018
Personal Support Services |
Speech Language Therapy||
| N/A||2||0||0||0|| 0|| 0|
| N/A||0||0||1||7|| N/A|| 0|
*N/A: All high and very high needs patients are admitted for these services. We do not waitlist high and very high needs patients for these services.
Low and moderate needs patients waiting for services as of January 31, 2018
| ||Nursing Services||Personal Support Services ||Physio-therapy||Occupational Therapy||Speech Language Therapy||Nutrition||Social Work|
| N/A||0||0|| 482||2790||N/A||0|
One of our goals is to improve timely access to personal support services for patients assessed with higher needs. We continue to refocus our funds to deliver this care with a goal of eliminating the personal support waitlist for high need patients.
We support approximately 40,000 patients on any given day. Our priority is to help those who need our help the most. There may be a waitlist for less urgent situations where there is no immediate health risk.
More information about wait times and waitlists for home care »