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A Message for our Patients, their Families and our Partners

​In December 2016, new legislation from the Ministry of Health and Long-Term Care – called the Patients First Act, 2016 – was approved by the Ontario Legislature. Patients First aims to improve health care and the patient experience in Ontario by creating a stronger, more integrated and patient-centred health care system.

The Patients First Act, 2016 expands the role of Ontario's 14 Local Health Integration Networks – or LHINs – including fundamental changes to the oversight and governance of home and community care. As a result, all 14 Community Care Access Centres (CCACs) will become part of their local LHINs beginning in May 2017. The Central CCAC will transfer to the Central LHIN on June 7, 2017.

As we prepare for the transfer, it is business as usual, and there will be no disruption to current home care plans. Patients currently on service will continue to receive care and services as detailed in their service plan. If you are currently receiving care and have questions or concerns, please contact your care coordinator at 1-888-470-2222. If you or someone you know needs help at home, please contact us at 1-888-470-2222 or 416-222-2241 from 8:30 a.m. to 8:30 p.m.

The Central CCAC is committed to working together with our health system partners and the Central LHIN to ensure patients get the best care possible throughout this transition. And our caring staff remain dedicated to providing safe, quality, patient-centred care to the 36,000 patients who depend on us for their home care each and every day.

To learn more about Patients First: Action Plan for Health Care, please visit