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Central CCAC earns Accreditation with Exemplary Standing

Highest award possible through Accreditation Canada

The Central Community Care Access Centre (CCAC) is Accredited with Exemplary Standing, the highest accreditation award possible through Accreditation Canada's Qmentum program. This is the second consecutive time Central CCAC has earned this distinction.

In its written decision, Accreditation Canada noted "Central CCAC has gone beyond the requirements of the Qmentum program and demonstrates excellence in quality improvement."

Among the many strengths highlighted during the accreditation process were Central CCAC's proactive approach to quality improvement, and how deeply a commitment to patient safety is ingrained as part of the culture of the organization. An overview of these strengths and opportunities is available in the Executive Summary of the Accreditation Canada report.  

"We are pleased and proud to have achieved such an exceptional result from our ongoing quality work," says Joe Parker, Chair of the Central CCAC Board of Directors. "The Accreditation process is a key enabler of our vision to provide outstanding care, and we thank Accreditation Canada for providing a quality framework of excellence that healthcare organizations like ours can leverage in our ongoing efforts to deliver safe, high quality patient-centred care."

Along with highlighting many strengths, the Accreditation process also provides valuable feedback that will guide Central CCAC as it continues its journey of ongoing improvement and focuses on delivering outstanding care to the more than 36,000 patients who depend on the organization each and every day.

According to Central CCAC's Chief Executive Officer Megan Allen-Lamb, many individuals deserve thanks for their enthusiasm and willingness to collaborate with Central CCAC, and make changes that will keep patients safer, and improve the quality of their care and services.

"Central CCAC is privileged to have a remarkable team of accomplished and caring professionals, working hand in hand with our many care partners across the health system." says Allen-Lamb. "We are grateful for their ongoing support, and we are inspired as we move forward and continue the important work to strengthen home and community care in ways that benefit patients and families."