For the fifth year in a row, Central CCAC has earned a Quality Healthcare Workplace Award (QHWA) – Gold Level. The organization won the prestigious award as a result of its ongoing commitment to creating a healthy and high performing workplace.
Chief Executive Officer Megan Allen-Lamb says Central CCAC is proud to receive the award because it demonstrates how much the organization cares about both patients and employees.
"As the health system provides far more care at home and in the community, highly skilled professionals are needed to meet the needs of patients and their families," says Allen-Lamb. "Central CCAC works hard to recruit and retain caring and experienced staff, and to create a healthy, productive workplace, which is key to providing safe, high quality care."
Every year, the Central CCAC delivers care to more than 82,500 people, around 33,000 on any given day. Of its 800 full and part time employees, more than half are care coordinators like Hazel Desamito-Kathuria, a licensed nurse practitioner who has worked at CCAC for 10 years. Hazel's passion for holistic care and for building relationships with patients and families, which includes being able to follow-up on their care over time, are just a few of the reasons why she chose to move from the hospital sector into home and community care.
"I've always had an avid interest in community-based care and I love what I do," she explains. "I spend a lot of time listening to find out what people need. Then we work together to create the right care plan for them. I get tremendous professional satisfaction knowing I did the right things for a patient and their family and seeing how they progress because of that. I wouldn't want to work anywhere else."
CCAC care coordinators help patients and families navigate the complicated health system and organize care and services based on their needs. They also help people make informed decisions about services and supports that may be available close to home, often tapping into CCAC online resources such as centralhealthline.ca. This easy-to-search site lists thousands of local community and health services.
The QHWA is a partnership initiative of the Ontario Hospital Association and the Ministry of Health and Long-Term Care. It engages healthcare organizations from across Ontario in a comprehensive process of self-evaluation, and gives them expert feedback that can be used to make further changes to improve the workplace.