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Important information for Central CCAC patients, families and caregivers

​January 28, 2015

Important information for Central CCAC patients, families and caregivers

As you may be aware, the Central Community Care Access Centre (CCAC) is currently in labour negotiations with the Ontario Nurses' Association (ONA). At the Central CCAC, ONA represents care coordinators, information and referral specialists, rapid response nurses, palliative nurse practitioners and others.

Central CCAC is committed to the bargaining process and to reaching a negotiated settlement that is fair and reasonable. However, we would like to provide you with some information in case there is a strike on or after January 30, 2015.

The safety and wellbeing of patients is our top priority and continuity of care is essential. We want to assure you that, in the event of a strike, your in-home nursing, therapy and personal support services will continue. If you need to re-schedule visits for nursing, personal support or therapy services, please contact the service provider directly. A complete list of Central CCAC contracted service providers is available HERE.

Central CCAC's seven community nursing clinics will also continue to operate. If you are waiting for placement into a long-term care home, Central CCAC will contact you should a room become available for you.

The CCAC team will be available to support your health care needs, and staff members will be available to speak with you during our regular business hours, which are 8:30 a.m. to 8:00 p.m., 7 days a week.

For care information, you may call 1-888-470-2222 or 416-222-2241 or visit our website at

We appreciate your understanding and thank you for your patience during this time.


Jo-anne Marr

Chief Executive Officer