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Ontario’s CCACs Welcome Auditor General’s Report

TORONTO, September 23, 2015 Today the Auditor General of Ontario released a Special Report on Community Care Access Centres - Financial Operations and Service Delivery.
Ontario's Community Care Access Centres (CCACs) welcome the Auditor's report, as they do every opportunity to improve home and community care.

"The continued modernization of home and community care is vital for Ontario.  CCACs are well positioned and committed to deliver the best possible service and outcomes for patients and their caregivers and provide the greatest value for public funds," said Catherine Brown, CEO of the Ontario Association of Community Care Access Centres (OACCAC). 

The Auditor noted the need for more consistency in patient care across the province.  Ontario is a vast, diverse province where the health needs of people vary. CCACs agree there is a need for greater consistency.

"CCACs need the proper tools to provide more consistent care," said Brown.  "The current legislative framework is out of date and does not support the preference of Ontarians to stay at home as long as possible.  Home care remains the most cost efficient option for patients with complex chronic health needs."

"CCACs provide care, not just treatment.  The work to assess, consult with other professionals and pull together the right care is an essential, direct component of patient care." said Brown.  "Care coordinators carry out many different kinds of activities for patients — all of which ensure patients receive the right care and support, where and when they need it," said Brown.

Through CCACs and their partners, more care is being provided at home and in the community than ever before, alleviating pressure on other more costly health care institutions such as hospitals and long-term care homes.  CCACs serve twice as many patients today as they did only a decade ago, many of whom have more complex needs than before.  The number of acute-care hospital and complex continuing care beds in Ontario is lower today than 25 years ago.  CCACs alleviate pressure on other institutions, where the costs of providing care are much higher.  Not only do CCACs deliver on people's preference to receive care at home, but they also provide a fiscal benefit to taxpayers.  ​

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About CCACs

Ontario's 14 CCACs get people the care they need in their homes and communities across the province, serving 713,000 people last year.  Funded by the provincial government through Local Health Integration Networks, CCACs are the only entity that provides a single point of access to a wide range of home and community services, enabling people to get the specialized blend of health care services they need, when they need it.​​


The OACCAC is a not-for-profit organization that serves as the collective voice for our members, Ontario's 14 Community Care Access Centres (CCACs).  We work with our members to promote better patient care by improving access, value and quality for patients and the health-care system.  Together with our health partners, we develop innovative and effective ways to provide Ontarians with the home and community care they need.


Nolan Reeds


Director, Communications and Stakeholder Engagement







About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.