Access to timely care is important to patients and caregivers. It is a measure of the quality of health care a person receives. Our Care Coordinators are regulated health professionals who assess a person's care needs to determine the services required and how urgently they are needed. Patients who need care urgently will get the care they need right away. People with less urgent or complex care needs may either wait for their services to start or be connected with a community resource.
With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.
We measure their ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below will help you understand how quickly we are able to get care to patients.
Percentage of our patients receiving care within 5 Days
As of June 30, 2017
Personal Support for Complex Patients
Typically, over 95%
of our patients receive their first nursing service within 5 days of a Care
Coordinator determining that this service is required as part of a patient’s
individualized Service Plan, over 90% of those individuals actually receive
their first visit within 2 days, 96% within 3 days, and 99% within 4 days.
For patients with complex needs requiring Personal Support Services, over 87% of our patients receive their first visit within 5 days, and 90% receive their first visit within 3 days, and 75% in 2 days.
We are not always able to provide certain services to all patients. When this occurs, some patients are placed on a waitlist until capacity to provide that service becomes available. A waitlist exists for a service usually when there are limited resources to provide the service. Patients with the most urgent and complex care needs are given priority. A waitlist may also exist for certain services when there are too few clinicians in the community with the necessary expertise.
The tables below indicate how many people are on waitlists for certain services.
Number of patients on waitlists for services
As of June 30, 2017
Personal Support Services
Speech Language Therapy
Find out more detailed waitlist information »