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Wait Time / Waitlist Information

​​​​​​​​​​Access to timely care is important to patients and caregivers. It is a measure of the quality of health care a person receives. Our Care Coordinators are regulated health professionals who assess a person's care needs to determine the services required and how urgently they are needed. Patients who need care urgently will get the care they need right away. People with less urgent or complex care needs may either wait for their services to start or be connected with a community resource.

Wait Times

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

We measure their ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.

The table below will help you understand how quickly we are able to get care to patients.

Percentage of  Home and Community Care Support Services Central East Patients Receiving Care within 5 Days in the Month Ending may 31, 2022


​Personal Support for Complex Patients​
​ 91.4%
​  69.2%

Typically, over 95% of our patients receive their first nursing service within 5 days of a Care Coordinator determining that this service is required as part of a patient’s individualized Service Plan, over 90% of those individuals actually receive their first visit within 2 days, 96% within 3 days, and 99% within 4 days.

For patients with complex needs requiring Personal Support Services, over 87% of our patients receive their first visit within 5 days, and 90% receive their first visit within 3 days, and 75% in 2 days.



We are not always able to provide certain services to all patients.  When this occurs, some patients are placed on a waitlist until capacity to provide that service becomes available. A waitlist exists for a service usually when there are limited resources to provide the service. Patients with the most urgent and complex care needs are given priority. A waitlist may also exist for certain services when there are too few clinicians in the community with the necessary expertise.

The tables below indicate how many people are on waitlists for certain services.


Number of Patients on Waitlists for Home and Community Care Support Services Central East as of may 31, 2022








Occupational Therapy

Speech Language Therapy


Social Work 







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