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Wait Time / Waitlist Information

Access to timely care is important to patients and caregivers. It is a measure of the quality of health care a person receives. Our Care Coordinators are regulated health professionals who assess a person's care needs to determine the services required and how urgently they are needed. Patients who need care urgently will get the care they need right away. People with less urgent or complex care needs may either wait for their services to start or be connected with a community resource.

Wait Times

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

We measure their ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.

The table below will help you understand how quickly we are able to get care to patients.

Percentage of our patients receiving care within 5 Days

As of June 30, 2017   

 
Nursing

 

 
Personal Support for Complex Patients

 
95.6%

 

                   
84.2%

  

Typically, over 95% of our patients receive their first nursing service within 5 days of a Care Coordinator determining that this service is required as part of a patient’s individualized Service Plan, over 90% of those individuals actually receive their first visit within 2 days, 96% within 3 days, and 99% within 4 days.

For patients with complex needs requiring Personal Support Services, over 87% of our patients receive their first visit within 5 days, and 90% receive their first visit within 3 days, and 75% in 2 days.

   

Waitlist

We are not always able to provide certain services to all patients.  When this occurs, some patients are placed on a waitlist until capacity to provide that service becomes available. A waitlist exists for a service usually when there are limited resources to provide the service. Patients with the most urgent and complex care needs are given priority. A waitlist may also exist for certain services when there are too few clinicians in the community with the necessary expertise.

The tables below indicate how many people are on waitlists for certain services.


Number of patients on waitlists for services
As of June 30, 2017 

 

 Nursing

 Services     

Personal Support Services

 Physiotherapy

Occupational Therapy

Speech Language Therapy

 Nutrition

Social Work 

In-Home Services 

 0

 2,020

80

 107

17

 3

2

School Services

 0

 0

 0

 3,851

 2,188

 0

 0

 

 

Find out more detailed waitlist information »