CCAC Provincial Boundary Map


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Primary Care

​If you are a primary care provider, we can help by coordinating your patients' care in the home and the community. We offer:

Flexible hours:

We are accessible Monday to Sunday, 8:30 a.m. to 8:30 p.m.

Services in the home and referral to resources in the community:

When you refer a patient to our services, a Care Coordinator will work with you and your patient to ensure continuation of the best possible care. The Care Coordinator will:

  • complete a comprehensive psycho-social, functional and health assessment
  • develop, or work with you to develop, a care plan to support transitions from hospital to home and to safely remain in the community
  • link the patient to appropriate health system and community resources (e.g. Meals on Wheels, transportation, day programs, etc.)

See more frequently asked questions here »

Dial 1-800-263-3877 to speak to a health care representative. Please note, we try to the best of our ability to connect you with a live voice, however, depending on the time of day and call volumes, you may need to leave a message and we will return any calls within 24 hours (Monday to Friday). 

Referral Forms

To refer patients, please complete the Request for Assessment Form and fax to 1-855-352-2555.

Referral Forms For Community Referral SourcesReferral Forms For Hospital Referral Sources
Request for Assessment Form Hospital Narcotic Infusion Therapy Referral Form 
Narcotic Infusion Therapy Referral FormHospital Infusion Therapy Referral Form 
Infusion Therapy Referral Form Hospital Request for Assessment Form 
Referral Form for Centralized Diabetes Intake
Centralized Diabetes Intake Referral Form 
COPD & Heart Failure Telehomecare Referral Form


OHIP Billing Codes

Our advice and services are covered by OHIP. Below, please find the common billing codes to be used when working with your us.

  • KO70 for completing a referral
  • K071 and K072 for acute and chronic home care supervision (for personally providing medical advice, direction or information to us or delegated health-care staff)
  • K124 for a case conference regarding a patient.
    • Note the K124 requires participation by the physician most responsible for the care of the patient and at least 2 other participants that include physicians, regulated social workers, employees  and/or regulated health professionals.

​Community Palliative Care Nurse Practitioners

Community Palliative Care Nurse Practitioners connect, support and care for patients who have a life-limiting illness. Referrals for home-based palliative care can be made through us.

Find out more about Community Palliative Care Nurse Practitioners »

Diabetes Services

In the Central East region, the Centralized Diabetes Intake and the Centre for Complex Diabetes Care are managed by Home and Community Care Support Services Central East.

For more information please visit:

Centralized Diabetes Intake and the Centre for Complex Diabetes Care »

Health Care Connect

We also link primary care providers with unattached patients in their communities. As a committed partner in Health Care Connect, we can help match patients to your expertise. To reach a Care Connector please call, 1-800-263-3877, or email:

See more about Health Care Connect »

Resources for you and your patients

The Central East Healthline is the resource for up-to-date, comprehensive information about health care services and supports in our community and across Ontario. Search by postal code, category, conditions or care needs to find organizations that can help patients at home and in their community.

Visit the website »


Telehomecare helps people with chronic conditions – COPD and CHF – enjoy the best possible health while staying in their own home.

See more about Telehomecare here »
View the Telehomecare Fact Sheet for Doctors »