Access to timely care is important to patients and caregivers, and is a measure of the quality of health care a person receives. The following information is intended to help you understand the approximate wait times for home care and school health professional services across the Central West region.
Providing Care First to Those Who Need it Most
Each person is different – and depending on their health and circumstances, they may benefit from a number of services in their home or community. We are committed to providing care for people to the best of our ability, starting with those who need it most.
To ensure we are best serving the needs of our community, our Care Coordinators objectively assess each patient's needs to determine which services and supports would most benefit them, and how urgently those services are needed.
Patients who need care urgently are prioritized to receive it as soon as possible, while people with less urgent or less complex care needs may wait for their services to start or be connected with another community resource.
With a specific emphasis on reducing wait times for patients with the greatest needs, the Ministry of Health and Long-Term Care has introduced a new measure for access to timely care: a five-day wait time for all in-home nursing visits and for personal support visits to patients with complex care needs.
We measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below shows how quickly we are able to provide this care to patients.
Percentage of our patients receiving care within 5 days
as of November 30, 2019:
| Nursing|| Personal Support for Complex Patients|
We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; we prioritize providing care to patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
Please note: Where demand for a service exceeds what is available directly through us, we can help people access other options in their community. For more information, please call us at 1-888-733-1177 or visit www.centralwesthealthline.ca for a comprehensive listing of services and supports that is available 24 hours a day, seven days a week.
The table below indicates how many people are on waitlists for certain services.
Number of patients on waitlists for services
As of December 31, 2019:
| || Nursing Services|| Physiotherapy|| Occupational Therapy|| Speech Language Therapy|| Nutrition|| Social Work|
Personal Support Services
As of December 31, 2019:
| In-Home Services || School Services |
Please note: The population of children with rehabilitation needs within the school setting has grown an average of 21 per cent year over year. Children who require care urgently are prioritized to receive service as soon as possible, while children with less urgent or less complex needs may wait for service to start or be connected with other partners who can support their needs.
More information about wait times and waitlists for home care »