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Creating a Better Experience for Palliative Patients

​There is a strong need for coordinated, individualized and respectful palliative care in the Central West region. Together with Headwaters, Osler and the Central West Local Health Integration Network (LHIN), the Central West CCAC has committed to dramatically transforming and improving the patient experience for those living with life-limiting illnesses through a Joint Palliative Pledge.

As partners, we’re committed to providing leadership for a high quality, comprehensive,
integrated and well-coordinated hospice palliative and end-of-life care system in the
Central West LHIN. Together, we are founding participants for a joint palliative and end of life care “pledge” which, when complete, will strive to improve the patient experience for those living with life-limiting illness in our region.

The Central West CCAC         palliative care team includes

care coordinators, advance

practice nurses, nurse

practitioners, and physician

medical leads. In 2014-2015,

we cared for 1,055 people on

their end-of-life journey.


-Bessie Swailes

By taking action together, we can change the way we collectively support patients and
families – and enhance the quality of living and dying – by emphasizing respect, dignity
and compassion as we support them through this journey. A great need for coordinated,
individualized and respectful palliative and end of life care has been identified and, through
enhanced service delivery, work has already begun to close the gap. As we collaborate with palliative care partners across the region, we will determine a shared course of action that will amplify our collective impact.


“With the help I was getting, everyone was telling me things that I needed to know and making it the most comfortable for my mom. I will never thank CCAC enough, for making sure mom was with us until the end.”

-Dianne Keough, Bessie’s daughter