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Helping Patients from Hospital 2 Home

​​Hospital 2 Home (H2H) launched less than a year ago at the Central West Community Care Access Centre (CCAC), Headwaters Health Centre (Headwaters) and William Osler Health System (Osler), and is already  having an impact on patients and families. Some recent positive results include:

  • Completion of over 2,600 H2H nursing visits in the community for over 350 patients
  • Improvement in average length of stay for admitted patients from nine days to six days
  • Decrease in re-admission rate from 11.5 per cent to 10 per cent
  • Decrease in hospital admissions from 21.4 per cent to 13.6 per cent


A joint project between the CCAC, Headwaters and Osler- as well as the Ontario Telemedicine Network (OTN) and the Central West Local Health Integration Network (LHIN), H2H is an innovative model of care that is helping improve clinical handoffs and information-sharing when patients leave the hospital. Patients receive short-term nursing from the same care team after they return home.  They have 24/7 support and H2H staff are able to seamlessly access patients' health records. The use of OTN virtual technology has also strengthened the quality of care and overall communication among health care providers. 

Currently, H2H is primarily supporting patients with urinary tract infections and cellulitis but will later expand to help those with more complex needs.