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Central West CCAC Scores 100% and is Awarded Highest Possible Standing from Accreditation Canada

The Central West CCAC has achieved Accreditation with Exemplary Status, the highest distinction awarded by Accreditation Canada. The designation was received following a rigorous on-site review of all operations, during which the CCAC met 100% of the 363 standards deemed applicable by Accreditation Canada.

"The Central West CCAC is relentlessly committed to providing safe, effective, high-quality care," says Cathy Hecimovich, Chief Executive Officer, Central West CCAC. "That's why we chose to pursue accreditation. We are proud to have built a culture of excellence that  truly benefits patients, and to see that reflected in our results is tremendously gratifying."

Accreditation Canada provides health organizations with an independent, external peer review that assesses the quality of services based on standards of excellence. The review examines all aspects of health care, including patient safety, ethics, staff training, infection prevention and control, and medication management, and includes feedback from  patients, community partners, service providers and community organizations.

Surveyors thoroughly reviewed the Central West CCAC's operations at its head office, in the community, and at its three partner hospitals: Brampton Civic, Etobicoke General, and Headwaters Health Care Centre. During their visit, they were particularly impressed with the CCAC's provision of specialized care, its pioneering program to support seniors'independence, and its innovative partnership with Headwaters Health Care Centre, through which the CCAC is responsible for managing patient flow through the emergency department.

"In achieving Accreditation with Exemplary Status, the Central West CCAC has demonstrated its commitment to the highest level of care for its patients," says Carmine Domanico, Board Chair, Central West CCAC. "Accreditation is a voluntary process and I commend staff for their remarkable achievement. I would imagine very, very few organizations achieve a perfect score during this rigorous process."

Post-accreditation, Hecimovich notes, the commitment to quality remains stronger than ever.

"The Central West CCAC is committed to continuously improving the quality of the care we provide," she says. "Going forward, we will raise the bar even higher, seeking every opportunity to sustain this level of excellence and become even more responsive to patients' needs in pursuit of our vision: Outstanding care every person, every day."

To view the full Accreditation Report, please visit

About the Central West CCAC

The Central West Community Care Access Centre (CW CCAC) supports people of all ages who require assistance maintaining their independence. They offer a range of services, from connecting people with care in their community to providing home-based services and facilitating admissions to long-term care homes. They are funded by the Ministry of Health and Long-Term Care through the Central West Local Health Integration Network. Many services are covered by the provincial health insurance plan for those holding a valid Ontario Health Card.

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Laura Glynn, Manager of Communications Central West CCAC
905-796-0040, ext. 2268