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Our Performance

​​We are committed to delivering high-quality care to the people of Ontario and to being as transparent as possible about the care we provide. We are also committed to continuous improvement, and receiving regular feedback through patient surveys to ensure we are providing the best quality care.

A health care provider puts a bandage on a man's armQuality improvement

We are striving to continuously improve patient care. Our outcome-based approach concentrates on getting the best possible results for patients using individual care plans based on best evidence and practices.  Learn more about our quality improvement initiatives and access our Quality Report.

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A health care provider and client smileWait time / Waitlist information

Access to timely care is important to patients and caregivers. Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. See waitlist and wait time information.

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