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Patient Experience

​Feedback from our patients is the best way for us to know if we are living up to our commitment of delivering outstanding care in the Champlain region. As our partners in care, we encourage all Champlain CCAC patients and caregivers to share their feedback so that we continue to improve the patient experience together.

    Patient and Caregiver Satisfaction Survey

    The Champlain CCAC surveys over 2100 patients per year for the "Patient and Caregiver Experience Evaluation", a common survey used by all 14 CCACs in Ontario. The following charts track patient and caregiver satisfaction with Champlain CCAC and provider agency services, measured against provincial averages.


    Results for Overall Satisfaction with Care Experience are based on patient responses to the following three questions from the Patient and Caregiver Satisfaction Survey.




    concerns & Complaints

    The Champlain CCAC's complaints management system directly engages patients in discussions about risks, satisfaction and service quality issues. Through the identification, reporting and management of concerns and complaints, we are able to address and find solutions to issues affecting quality of care. The following charts track the total number of complaints, and the number of complaints by type.


    Note: The Champlain CCAC supports over 54,000 patients annually.


    Note: The Champlain CCAC supports over 54,000 patients annually.

    For more information about Champlain CCAC's work to improve the patient experience, read our 2016-2017 Quality Improvement Plan.