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Wait Times / Waitlist Information

​​​​​​​​​​​​​Access to timely care is important to patients and caregivers and is a measure of the quality of health care that a person receives. Our Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed.

Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.

wait times

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministries of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

We measure their ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.

The table below will help you understand how quickly we are able to get care to patients.

Percentage of our patients receiving care within five (5) days

From January 1, 2022 to March 31, 2022


Personal Support for Complex Patients

​83.4 %48 %



We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity becomes available to provide that service.

When a waitlist exists for a service, it is usually due to limited resources to provide the service.

We prioritize providing care to their patients with the most urgent and complex care needs.

A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.

The table below shows how many people were on waitlists for certain in-home services at the end of the previous month.

Number of patients on waitlists for service

As of June 30, 2022

Personal Support Services



Nutritional Services

Occupational Therapy


Speech Language Pathology

Social Work

In-Home Services
















More information about wait times and waitlists »

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