Access to timely care is important to patients and caregivers and is a measure of the quality of health care that a person receives. Our Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.
With a specific emphasis on reducing wait times for patients with the greatest need, the Ministries of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.
We measure their ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below will help you understand how quickly we are able to get care to patients.
Percentage of our patients receiving care within five (5) days
From Jan 1, 2020 to Mar 31, 2020
Personal Support for Complex Patients
|95.6 %||65.2 %|
We are not always able to provide certain services to all patients and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; We prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
The table below shows how many people were on waitlists for certain in-home and school services at the end of the previous month.
Number of patients on waitlists for service
As of June 30, 2020
Personal Support Services
Speech Language Pathology
More information about wait times and waitlists »