CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Primary Care Practitioner

If you are a primary care practitioner or work in a physician's office, the following information will make it easier for you to work with us.


Primary Care Practitioner Priority Phone Line

Call 310.2222 (no area code) and press '2' to access this physicians-only line. An Information & Referral Specialist will take your call every day from 8 am to 8 pm. 

Making a Referral

If you have a patient with an acute or chronic care need that is not met with current treatment and supports, we can provide a variety of services to facilitate care in the home and the community. We also assess and determine eligibility for long-term care and respite care.

To make a referral to us, download our referral form. For Long-Term care referrals, complete the referral form AND a Ministry Health Assessment Form 4768-69E (2015/01). These Health Assessment forms were introduced by the Ministry in 2015, and are also available on their website directly.

View our Primary Care Resource Sheet for Home and Community Care Supports for billing codes and additional details about our services.


making a referral for palliative care 

  • Champlain Hospice Palliative Symptom Response Kit

    The Symptom Response Kit (SRK) is available for patients who need access to medications and related medical supplies for urgent palliative care situations in the home. The SRK includes enough medications and supplies to manage the palliative patient's distressing symptoms for 24- to 72-hours.

    For physicians requesting the SRK, please download and complete our order formFor more information about our palliative SRK, please call 310.2222.
  • Symptom Management Referrals for Infusion Therapy

    Physicians who order medications that are administered for pain and symptom management by infusion route are encouraged to complete the medical referral infusions for symptom management. It provides an efficient, comprehensive method of ordering and getting this specialized care for patients.
  • ​​Regional Palliative Consultation Team

The Regional Palliative Consultation Team connects, supports and cares for patients who have a life-limiting illness in our region. Our nurses help people and families understand their options and provide support.​ Learn more​.

Referrals for home-based palliative care can be made through us

Download a referral form and view a brochure.​


Information for Physicians and Nurse Practitioners 

This information outlines our role in medical assistance in dying (MAiD), available services, requirements, and timelines, to be able to arrange services for patients who are requesting MAiD at home. 

See also: 

List of forms And Information

Aminoglycoside Screening Algorithm
Guide for when to order bloodwork in the community
COVID-19 Remote Monitoring Program - Referral Form​For this telehomecare program

First Dose Parenteral Medication Administration Guideline

From the Champlain Community Infusion Quality Council, a guide to determine if the first dose of a drug can be safely administered in the community
General Referral Form (see also "Medical Referral Form", below)​For primary care to request community services
IV Access Care - Referral Form ​Used to order IV therapy
Medical Referral Form (see also "General Referral Form", above)​Usually used by hospital and outpatient clinics to request home care services
Medical Referral Infusions for Symptom Management​To order medications via CADD Solis pump
Ministry of Health and Long-Term Care Health Assessment Form 4768-69E (2015/01)​Required document for LTC applications
Negative Pressure Wound Therapy (NPWT) - Prescription Form​​Used to order NPWT
Palliative Symptom Response Kit Order Form​Easy-to-use order guide and form for prescribing symptom response medications and supplies in the community
Primary Care - Resource Sheet ​General information for primary care, including billing codes
Regional Palliative Care Team - Referral Form​For consultation in palliative pain and symptom management, and complex end-of-life care
Telehomecare Remote Monitoring Program Referral Form​For this telehomecare program

Program info:

​​Vascular Access Device Selection in Alternate Care Setting - AlgorithmFactors to consider in device selection

Champlain healthline features current and reliable information about more than 3,000 health and community services in the region. Search for services by keyword, postal code, category or alphabetical.

Consult the list of Primary Care Desktop Resource Guides to quickly access phone numbers and websites related to a number of health and community services.


Health Care Connect

We are a key partner in Health Care Connect, a program that connects patients with primary care providers. Our Care Connectors can link you to unattached patients. Learn more »


Working hand-in-hand with Primary Care



We are always trying to improve the content of our website. If you have feedback please contact


uOttawa's Faculty of Medicine

To stay up-to-date on uOttawa's Faculty of Medicine news, achievements and events, please visit MedPoint.