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Share your feedback - tell us how we are doing!
One of the core values that guides our work across the Champlain region is listening to feedback from patients and families. Your feedback will help us to improve our programs and services, and identify potential system-wide issues.
There are several ways to contact us to file a complaint, compliment, or concern in English or French.
Address your concern with your care coordinator. They are most familiar with your situation, want to hear what is going well for you, and what can be improved. They are also in the best position to answer any questions you may have about your care, or services that you are receiving.
If your question or concern has not been addressed, our Quality team is here to assist you, and we welcome your feedback.
Please contact us with your concern or compliment through any of the following:
Should you need accessibility support or special accommodation, please call 613.745.5882 or toll-free 1.844.454.1322.
Each complaint we receive will be:
Protecting Your Privacy
We require written consent to follow up on a concern that involves us collecting personal information (according to the Freedom of Information and Protection of Privacy Act [FIPPA], 1990). When you contact us with your complaint, we will review the consent process with you.
Note: We are subject to the FIPPA, which provides individuals with the right of access to certain records and personal information under the custody or control of the organization.
Concerns regarding the collection of personal information is overseen by Corina Blondin, Manager, Privacy and Health Information (613.745.8124 x 5953, toll-free 1.800.538.0520 x 5953, or Corina.firstname.lastname@example.org).