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Contact Us

​For medical emergencies, please call 911 or go to your local emergency room.

Patient Information and Referrals

8 am - 8 pm (seven days)

  • 310.2222 (no area code)
  • Toll-free in Canada: 1.800.538.0520
  • Outside Canada: 613.745.5525
  • Fax: 613.745.6984 (for patient-related information and referrals)

All Other Business: 8.30 am - 4 pm (Mon - Fri)

  • 613.747.6784
  • Toll-free: 1.866.902.5446 ​​

 

HEALTH SYSTEM PLANNING AND FUNDING

If you are looking for health system planning and funding information, including Service Accountability Agreements and reporting requirements, please visit the Ontario Health website at www.ontariohealth.ca  



Home and Community Care Office locations

 

Our offices are open to the public Mon - Fri, between 8.30 am and 4.30 pm.

Click here to see the full list of our office locations.

Mailing Address

 

4200 Labelle St, Suite 100
Ottawa, ON K1J 1J8

 

For Media

 

If you are a journalist, please contact our communications team through our Media Line: 613.747.3250, toll-Free: 1.866.902.5446 x 3250, or champlain.media@hccontario.ca   

We will respond to your inquiry weekdays during office hours.

  

Patient Confidentiality

 

Even when a patient is speaking publicly about their case ...

We are unable to comment on individual cases out of respect for patient confidentiality, and our obligations under the Personal Health Information Privacy Act. This remains true even when the patient is speaking publicly about their case.

 

Frequently asked questions

Our Frequently Asked Questions (FAQ) page provides answers to common questions about us, our role and our services. We update this section regularly so we recommend you check back from time to time.

Visit FAQs »

Patient Complaints, Concerns and Compliments 

How are we doing? We value your feedback and input on all aspects of our services. If you have compliments, concerns or questions, we want to hear from you.  

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