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Contact Us

​For medical emergencies, please call 911 or go to your local emergency room.

Patient Information and Referrals

8 am - 8 pm (seven days)

  • 613.310.2222
  • Toll-free in Canada: 1.800.538.0520
  • Outside Canada: 613.745.5525
  • Fax: 613.745.6984 (for patient-related information and referrals)
All Other Business: 8.30 am - 4 pm (Mon - Fri)
  • 613.747.6784
  • Toll-free: 1.866.902.5446 ​​


Our offices are open to the public Mon - Fri, between 8.30 am and 4.30 pm.

Home and Community Care Office locations

Mailing Address:

4200 Labelle St, Suite 100
Ottawa, ON K1J 1J8

For Media

If you are a journalist, please contact our communications team through our Media Line: 613.747.3250, toll-Free: 1.866.902.5446 x 3250, or   
We will respond to your inquiry weekdays during office hours.

Patient Confidentiality

Out of respect for patient confidentiality, Home and Community Care Support Services Champlain’s policy is to never discuss individual cases, even when the patient is speaking openly about her or his case in the media.

Frequently asked questions

Our Frequently Asked Questions (FAQ) page provides answers to common questions about us, our role and our services. We update this section regularly so we recommend you check back from time to time.

Visit FAQs »

Patient Complaints, Concerns and Compliments 

How are we doing? We value your feedback and input on all aspects of our services. If you have compliments, concerns or questions, we want to hear from you.  

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