For general inquiries, or to make a referral, contact us toll free at:
310-2222 (no area code required)
Toll Free: 1 800 538-0520
Outside Canada: 613 745-5525
Our offices are open to the public between 8:30 am and 4:30 pm. You can reach us by telephone between 8:00 am and 8:00 pm.
Ottawa Head Office
4200 Labelle St. Suite 100
Ottawa ON K1J 1J8
- Bells Corners
- Carleton Place
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Frequently asked questions
Our Frequently Asked Questions (FAQ) page provides answers to common questions about us, our role and our services. We update this section regularly so we recommend you check back from time to time.
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Are you interested in learning more about us – Who we are? What we do? And why?
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In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, we are committed to identifying, removing and preventing barriers that clients, employees and members of the public may face when interacting with us.
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For your protection, please do not send confidential or personal information (such as health card numbers) via email as it is not a secure method of communication. If your request is urgent or requires disclosure of confidential or personal information, please call us at 310-2222 (no area code required).
If your request is urgent and requires immediate medical attention please call 911 or present yourself to your local hospital emergency. This e-mail is monitored during the hours of 8:00 am to 4:00 pm, Monday through Friday.
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