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Enhancing Access to French-Language Health Services in the Champlain Region

Ottawa, September 10, 2013 – The Champlain Community Care Access Centre (CCAC) is pleased to announce the approval of its French Language Services (FLS) Designation Plan by the Champlain Local Health Integration Network (LHIN).

"The Champlain CCAC is to be congratulated for reaching this significant milestone. Full designation, once granted after a provincial review process, guarantees that Francophone clients will receive care in French for all services delivered by the agency," says Chantale LeClerc, Champlain LHIN Chief Executive Officer. Ms. LeClerc adds: "Overall, it will improve access to care for so many individuals across the Champlain region."

The Champlain CCAC is the first CCAC in the province to submit a formal request for full designation of all its services. The CCAC has been working closely with the French Language Health Services Network of Eastern Ontario to prepare the request for full designation under the French Language Services Act. The plan will now be submitted to the Ministry of Health and Long-Term Care's French Language Health Services for final approval.

"French Language Services Designation represents our commitment to Francophone clients, their families and caregivers, ensuring that we have the capacity to serve them in their language of choice", said Gilles Lanteigne, Chief Executive Officer, Champlain CCAC.

Eastern Ontario is home to over 40% of the province's Francophone community, which is the largest concentration of Francophones outside of Quebec. An estimated 7,600 Francophone clients received CCAC services in fiscal 2012-13. The French Language Services Designation commits the Champlain CCAC to deliver services in French, guarantee language proficiency among staff, and ensure that printed materials such as signage, corporate reports and publications are available in both French and English.


About the Champlain CCAC

The Champlain Community Care Access Centre (CCAC) is one of the largest health service providers in eastern Ontario, connecting people to care in a region covering over 18,000 sq. km. Every year, the Champlain CCAC supports clients in a variety of settings through injury, illness and the complications of age or disability by facilitating their access to information, community-based services and other resources. Our client care coordination teams help develop care plans for people of all ages, focused on maintaining independence and dignity at home and in their community.