A success story on adding the patient voice to home care.
OTTAWA October 27, 2015 - Kelsey, who lives with cystic fibrosis, relies on Champlain CCAC home care services several times a year post-hospitalization, giving her a unique perspective as the Champlain CCAC's first In-House Patient Engagement Advisor. In and out of hospitals since she was a toddler, Kelsey Lett is fiercely determined to use her experiences to improve patient care.
The patient voice is essential to continuously improving the Champlain CCAC's services and programs. This new role is an exciting step forward in advancing our vision of Person Driven Care.
During the past year, Kelsey has been an effective member of the Champlain CCAC's Patient and Caregiver Council—a forum for past and current patients and caregivers that's working to improve the home care experience in Champlain.
She has provided valuable input on key initiatives including the development of a new Medical Supplies and Equipment Strategy—a key element of smooth transitions from hospital to home. Kelsey's participation in a pilot project that allows her to manage and order her own supplies has yielded rich insights for the organization.
― Kelsey Lett, Patient Engagement Advisor, Champlain CCAC
"At 24 years old, I already have so much knowledge about how the health care system runs. I feel that Champlain CCAC staff really listen to what I have to say and we have been working together to improve services for patients and families."
Kelsey envisions a health care system that puts patients at the center: "It's about shifting the culture," she explains. "We improve care only when patients, families and health professionals work together as equal partners. Together we're the dream team."
Kelsey has just been awarded the prestigious James Conway Patient and Family Advisor scholarship from The Institute for Healthcare Improvement. Kelsey will be attending the IHI’s 27th Annual National Forum on Quality Improvement in Health Care. Over 5,000 health care professionals, patients, and family members from around the world will attend this premier conference.
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