The following information provides answers to some frequently asked questions about getting care from the Champlain Community Care Access Centre (CCAC). You can also visit our general
FAQ page for additional information.
How do I get care from the Champlain CCAC?
If you feel that you or your family member needs ealth care support at home, at school or in the community, we encourage you to call us at
310-2222 or 1 800-538-0520.
Anyone can contact us: a family doctor, friend, family member, and even you, yourself.
What services does the Champlain CCAC offer?
The Champlain CCAC offers a range of health care services and resources to support you – with the help of your family and other caregivers. Based on your assessed needs, we may be able to provide or connect you with services such as nursing, personal support, nursing clinics, physiotherapy, occupational therapy, speech therapy, and caregiver respite. We can also help you explore alternate living arrangements and long-term care options.
Will CCAC provide all the services that I want/need?
Our goal is to help you remain in your home for as long as possible. Families and other caregivers are an essential part of your care. The Champlain CCAC works with you, your family and others in the community to help meet your needs. Depending on your assessed needs, services may be provided by CCAC through a local service provider or by other organizations in your community.
What happens after I have been referred to Champlain CCAC?
After the referral, one of our
Care Coordinators will speak with you to discuss your health condition and care needs. Care Coordinators are regulated health professionals who use their expertise to understand your needs and plan your care. The Care Coordinator will ask questions about your living arrangements, what support you can get from your family, and your particular needs. Following this standardized assessment, the Care Coordinator may create an individualized care plan that matches your needs with available services.
How does the Care Coordinator determine if I qualify for CCAC services?
Champlain CCAC Care Coordinators use a standardized assessment tool to understand your care needs. Care Coordinators have in-depth knowledge of the health system and can be a single point of access when you need health services or more information.
We work hand in hand with you and your family to find out what care you need, and then work with you to develop a care plan that is right for you – whether it's nursing care, meal delivery, a day program, or help finding a family doctor.
Will I have to wait before receiving services?
Depending on the service and your level of need, there may be a wait list. If you do have to wait, we will help you find other options in the meantime. If your needs change while you are waiting, please call your Care Coordinator at 310-2222 or 1 800-538-0520.
View wait times for services in the Champlain region »
Looking for health services online? Visit Champlainhealthline.ca
If you are looking for specific resources and programs in your area, Champlainhealthline.ca is a helpful one-stop-shop, providing information about a wide-range of community and health resources to help you find what you need.
Visit Champlainhealthline.ca »