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Increasing Transparency Information

​Transparency and accountability are foundational to our commitment to delivering high-quality care. The Champlain CCAC has met and exceeded all transparency-related requirements of the Excellent Care for All Act, and we continue to enhance the availability of such information on our website.

 

Wait Times for Home Care

You can now access wait times for home care services across the Champlain region directly from our website. Information provided includes the number of days that 9 out of 10 clients waited for nursing, personal support and respite, physiotherapy, and other services. Read the full reports under each table to view long-term trends and wait times for school services. This information is updated on a monthly basis.

Wait Times for Home Care »

 

Improving Your Experience

Feedback from our clients is the best way for us to know if we are living up to our commitment of delivering outstanding care in the Champlain region. View the results of our Client and Caregiver Survey and learn more about the number and types of complaints we receive.

Improving the Client Experience »

 

Measuring Our Performance

Sharing key performance results is also central to Champlain CCAC's focus on continuous quality improvement. We regularly report on plans and priorities to ensure that we're making progress towards meeting organizational objectives.

Quality Improvement Plans and quarterly progress reports »

Annual Reports and Financial Statements »

2014-2016 Strategic Plan »

Additional Information