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Introducing Our First Patient Engagement Advisor

​In and out of hospitals since she was a toddler, Kelsey Lett is fiercely determined to use her experiences to improve patient care.

Kelsey LettKelsey, who lives with cystic fibrosis, relies on Champlain CCAC home care services several times a year post-hospitalization, giving her a unique perspective as the Champlain CCAC's first In-House Patient Engagement Advisor.

Kelsey envisions a health care system that puts patients at the center: "It's about shifting the culture," she explains. "We improve care only when patients, families and health professionals work together as equal partners. Together we're the dream team."

A key role in Advancing Person Driven Care

The patient voice is essential to continuously improving the Champlain CCAC's services and programs. This new role is an exciting step forward in advancing our vision of Person Driven Care.

During the past year, Kelsey has been an effective member of our Patient and Caregiver Council—a forum for past and current patients and caregivers that's working to improve the home care experience in Champlain.

She has provided valuable input on key initiatives including the development of a new Medical Supplies and Equipment Strategy—a key element of smooth transitions from hospital to home. Kelsey's participation in a pilot project that allows her to manage and order her own supplies has yielded rich insights for the organization.

Kelsey Lett with her OACCAC award"At 23 years old, I already have so much knowledge about how the health care system runs. I feel that Champlain CCAC staff really listen to what I have to say and we have been working together to improve services for patients and families."

Kelsey was recently recognized at the Ontario Association of CCAC's Achieving Excellence Together conference, where she received the Citizenship Award for Excellence.

The award recognizes a CCAC staff or board member who has made an important contribution to a community or group through volunteer work, after-work activities or other community involvement.

Watch Kelsey's Story