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 Transparency and Performance

​The Champlain CCAC is committed to a system that puts people first, maximizes accountability, and provides value for money. We are also committed to continuous improvement, and receiving regular feedback through patient surveys to ensure we are providing the best quality care. Click here to learn more about transparency and performance.

Holding Ourselves to the Highest Standards

2013-2014 Annual Report

Outcome-Based Wound Care Initiative

Using a team-based care approach that concentrates on health outcomes, outcome-based care focuses on achieving defined results within specific time periods. In collaboration with our contracted service providers, the implementation of an early model Outcome-Based Wound Care Initiative has yielded dramatic results for the Champlain CCAC:

  • Improved quality of care contributing to 82% of patients' wounds healed within the targeted timeframe.
  • A 22% ($1.15 million) decrease in overall wound care costs over a nine-month period (June 2012 – March 2013).
  • A 16% reduction in the administrative resources needed to manage service delivery and monitor patient outcomes.
  • Increased use of automation in electronic reporting and business processes.
  • A closer partnership between the CCAC and its service providers.


Measuring Performance, Increasing Transparency

As part of its commitment to transparency, the Champlain CCAC has significantly increased the availability of key performance-related information.

In 2013-14, we began publishing wait times for Long-Term Care Homes across the region. We continue to focus on decreasing patient wait times for home care and school support services; and will publish standardized monthly wait time reports for these services beginning in June 2014.

The Champlain CCAC also introduced its Quality Improvement Plan on April 1, 2014, as part of a sector-wide commitment to advancing priorities in the areas of safety, effectiveness, access and patient-centred care.


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