2013-2014 Annual Report
To meet the needs of our clients today and in the future, we know we must continue to work closely with our partners. A high functioning and sustainable health system depends on working together. We continue to build strategic partnerships with hospitals, community support services, primary care, community health centres, service provider organizations and long-term care homes — to ensure people get the care they need.
Champlain CCAC's partnership with Bruyère Continuing Care is one example of how collaboration is improving care and driving efficiency. By leveraging our existing electronic tools to provide a single point of access to a range of palliative services, more end-of-life patients can access the care they need faster and more effectively.
Enhancing Connections with Primary Care
Over the past year, we have been working to better understand the needs of primary care providers to make it easier for them to connect with the Champlain CCAC. In addition to a new dedicated physician phone line, online referral forms, fact sheets, and other tools are streamlining communications with primary care and improving the patient experience.
Read more here »
"CCACs are an important collaborating partner for primary care. As we move more towards team-based care, CCACs offer an existing organized team that can provide physicians and our patients with a multitude of services—our relationship is only getting stronger."
Dr. Frank Martino, Family Practitioner and Past President,
Ontario College of Family Physicians
Adult Day Programs
Coordinated access, in partnership with community support services, is getting more people to services sooner. Adult Day Programs (ADP) provide part-of-the-day supervised programming in a group setting for dependent adults, such as the frail elderly, those living with Alzheimer's or individuals with disabilities.
In partnership with ADP providers, the Champlain CCAC provides information about and referral to 51 Adult Day Programs in the Champlain region.
Click here to find Adult Day Programs in your area »
Using Technology to Improve the Client Journey
Ontario's Action Plan for Health Care calls for health care system partners to work together and share information effectively to improve the client journey. This past year, Champlain CCAC continued to drive innovation in this area by launching an electronic referral system in partnership with Community Support Services (CSS) agencies.
The new e-referral process means that clients in need of Personal Support Services, Adult Day Programs, Assisted Living Services and Respite Care are receiving the right care more quickly, and that transitions between care providers are smoother. It also means that we are reducing our reliance on paper, faxing, copying and phone calls—saving time and reducing costs at both ends of the referral process.
In partnership with the Local Health Integration Network (LHIN), we are successfully leveraging existing technology to facilitate better information exchange with our partners. Electronic information sharing is now in place between the Champlain CCAC and 165 LHIN-funded programs across 140 community support agencies.
Champlain CCAC Pediatric Team Partners with CHEO
Our Pediatric Team coordinates in-school access to a wide range of professional health care services, including nursing, occupational therapy, physiotherapy, speech therapy, and dietetics. In addition to delivering care during school visits, practitioners train school personnel and make recommendations for programming and equipment/supplies at school. Our Mental Health and Addictions Nurses program help children and youth transition back to school and get the support they need.
Along with the School Health Support Services coordinated by the Champlain CCAC Pediatric Team, the Care Coordinators are often involved in addressing the needs of children, youth and their families at home. The Champlain CCAC has partnered in two initiatives over the last few years with CHEO in effort to work together to facilitate safe transitions home from hospital and improve the coordination and care of children and youth with complex medical needs.
Champlain CCAC would like to recognize the many contracted service providers that are part of our partners in care:
- Access Health Care Services Inc.
- At Home Hospice
- Bayshore HealthCare Ltd.
- Bayshore Therapy
- Carefor Health and Community Services
- CommuniCare Therapy Inc.
- Family Physiotherapy Centre
- Mulvihill Drug Mart Ltd.
- Ontario Medical Supply Limited
- ParaMed Home Health Care
- TRAC Group Inc.
- Red Cross Care Partners
- Revera Health Services Inc.
- Saint Elizabeth Health Care
- TIA Rehab
- Champlain Rehab Solutions
- We Care Health Services