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Champlain CARE:

Caring - Our clients come first

Collaboration - Partners building on strengths to enable innovation and integration

Accountability - Transparency, fairness and value for money

Respect - Open and honest communication in a supportive, safe environment

Excellence - Performance leaders in community care

Who We Serve

2013-2014 Annual Report

Every year, the Champlain Community Care Access Centre (CCAC) supports clients in a variety of settings through injury, illness and the complications of age or disability by facilitating their access to information, community‐based services and other resources. Our client care coordination teams help develop care plans for people of all ages, focused on maintaining independence and dignity at home and in their community.

Focused on Continuous Quality Improvement, the Champlain CCAC Provides:

  • better access to care for people in homes and communities across the province, providing intense support for people with the highest care needs
  • better care by working as a team to innovate to improve care and participating in new approaches and models for caring for patients, including Health Links—to ensure connections between primary care and care coordination for the patients' full journey through the health-care system
  • better value by creating efficiencies to improve the patient experience and facilitating successful transitions to deliver the care that people need, now and in the future


Champlain CCAC at a Glance:

  • Provides care to 59,000+ clients annually
  • 2.4 million hours of personal support care annually
  • 67,559 nursing units each year
  • Support 6,875+ children; 8 school boards and more than 539 schools


Champlain Region Demographics:  

  • Champlain CCAC works in a region that covers 18,000 sq. km
  • Population of 1.3 million spanning rural and urban communities
  • Francophones represent 21% of total population
  • 24% of our clients are over 85 years of age


Supporting More People with Higher Care Needs

As Ontario's population ages and people's needs are more diverse, our healthcare system is evolving to better address the burden of chronic disease, the reality of age-related health challenges, and help people to maintain their independence.  

Increasingly, the Champlain CCAC is supporting more clients with higher care needs at home and in the community—a 36% increase of high needs clients in 2013-2014.

Click below for a client's story.



Through personal visits and regular check-ins, Care Coordinators and nurses help determine the right care and health supports for patients and coordinate the care provided by thousands of nurses and healthcare workers from contracted service providers.


Improving the Client Experience

Feedback from our patients is the best way for us to know if we are doing a good job in supporting people at home with the services they need.

We are happy to report that over 93% of clients responded positively when asked about their overall experience with the Champlain CCAC and its service providers.

These positive results reflect our commitment to deliver outstanding care in the region—every person, every day. – Making Connections in the Community

CCACs connect people to the healthcare services they need to help them cope with a health problem or functional decline.

For people who need information and education resources, provides timely and accurate information about more than 3000 health and community services in the region. Users can search for services by keyword, postal code, category or alphabetically.

From April 1st, 2013 to March 31st, 2014, received over 245,000 visits from over 169,000 unique visitors.

Health Care Connect

Champlain CCAC is a key partner in Health Care Connect, a program that connects patients with primary care providers. From February 12, 2009 to December 31, 2013, we connected 26,166 unattached patients with physicians in the Champlain region.


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