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Bringing Health Care Home: 2013-2014 Annual Report

 

​message from the ceo

Introducing Gilles Lanteigne, CEO, Champlain Community Care Access Centre. Our 2013/14 Annual Report to the Community reports on key achievements from the past year. 

Meet our Board of Directors and Senior Leadership Team.

 

 

Working Together for Quality Care

To meet the needs of our clients today and in the future, we must continue to work closely with our partners. A high functioning and sustainable health system depends on working together.

We have many success stories to celebrate over the past year. Highlights include the transition to a new physiotherapy model to ensure more equitable access to physiotherapy services for more people. We also played a key role in expanding exercise and falls prevention classes for seniors throughout the region. Through our new specialized nursing programs, we delivered direct care to people of all ages. And our enhanced connection with primary care is improving the patient experience.

Last year, our CCAC patient survey showed over 93% reported a positive care experience.

Our Commitment to Clients & Partners

The Champlain CCAC is committed to transparency and accountability. A new Strategic Plan introduced in January 2014 lays the groundwork for a sharper organizational focus on partnerships, person driven care, transparency and performance. It our hope that every person in the Champlain region – clients, families, partners, health professionals, staff – will join with us as we deliver on our purpose of Working Together for Quality Care

who we serve

As one of the largest health service providers in eastern Ontario, we provide care to over 59,000 clients of all ages annually.

Who We Serve »

 

How we care:
our Programs and initiatives

Improving the lives of our clients is at the heart of everything we do, and we are driven by our vision of delivering outstanding care.

How We Care »

 

engaged.jpg

our people:
engaged and proactive people

From Care Coordinators to therapists to administrative staff, our employees strive to live the organization's values every day.

Our People »

 

partnerships:
working together for quality care

This past year, we continued to build strategic partnerships with a wide range of health system partners.

Our Partnerships »

 

caring for seniors:
right care. right place.

We continue to develop innovative programs and partnerships to keep more seniors safe in their home and communities.

Caring For Seniors »

 

holding ourselves to the highest standards

From measuring performance to increasing transparency, Champlain CCAC is committed to getting better value for every dollar.

Holding Ourselves to the Highest Standards »

   Accountability and Transparency

 

Read the Financial Report »