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Welcome Package

​We offer a "welcome package" to all of our new patients upon acceptance. We typically mail out this package, however, you are also able to access the documents electronically below. If you have any questions, please contact your Care Coordinator directly.

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INTRODUCTION TO COMMUNITY CARE​

​Our I​ntroduction to Community Care Package is designed to provide you and your family with information about the services available to you both in your community and through us. It also tells you about your role as the most important person on your care team.​​ ​

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​TEACHING AND SUPPORT PHILOSOPHY OF CARE

​Our "Teaching and Support" Philosophy of Care​ document explains the approach we and our Service Providers share to ensure the best care possible for you or a loved one.​




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FEEDBACK, COMPLAINTS AND APPEALS

Our Feedback, Complaints and Appeals​ document provides information on how to share your feedback with us and to let us know of any concerns you might have with your care.




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WELCOME TO YOUR SERVICES

Your Care Coordinator will fill out this document, outlining the services you'll be receiving based on your health assessment. This insert is specific to the region you live in: Windsor-Essex, Chatham-Kent​, or Sarnia-Lambton.