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Accessibility for Ontarians with Disabilities Act (AODA) - Archived


The Erie St. Clair CCAC and Accessibility​

The Erie St. Clair Community Care Access Centre (CCAC) cares for over 37,000 residents annually by providing them with home and community health services. Through our vision, Outstanding Care – Every Person, Every Day, we realize the promise of quality care provision for our residents.  Additionally, our Patient Declaration of Values – Dignity, Compassion, Accountability, Communication and Efficiency are all reflective of our dedication to serve the patients of our diverse communities fairly and equitably.  These values are representative of the culture of the CCAC and our commitment to our public.  


Statement of Organizational Commitment

The Erie St. Clair CCAC is committed to providing a respectful, accessible and inclusive environment for all patients, employees, partners and public.  The CCAC is dedicated to serving our residents in a way that allows them to maintain their dignity and independence and we believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements and standards in accordance with Ontario's ​​​Accessibility for Ontarians with Disabilities Act, 2005 (AODA). ​

The Erie St. Clair CCAC Multi-Year​ Accessibilty Plan​

Erie St. Clair CCAC Accessible Customer Service Policy

Erie St. Clair CCAC Accommodation/Return to Work Policy

Erie St. Clair CCAC Emergency Preparedness/Evacuation Policy

Erie St. Clair CCAC Emergency Response for Employees Requiring Assistance During an Evacuation Policy​

Updated information about the AODA and accessibility standards is available at: or by calling the AODA Contact Centre at 1-866-515-2025 (TTY 416-325-3408) or 1-​800-268-7095 (toll-free).

Access the Accessibility for Ontarians with Disabilities Act, 2005 in its entirety​.


​The Erie St. Clair Community Care Access Centre is committed to providing accessible information and communication to all patients, employees, partners and public. As such, we recognize that persons with disabilities may require information in accessible formats. 

All documents required by the Customer Service Standar​​​​​d​ and the Integrated Accessibility Standard Regulations​ (IASR) are available upon request, subject to the Freedom of Information and Protection of Privacy Act (FIPPA).

If you require any of our information in an alternate format, please contact us and tell us what you require. 

When submitting your request, please include the following information:

  • ​Your first and last name
  • Email address
  • Mailing address (optional)
  • Telephone number
  • Fax number (optional)
  • Name of required document​(s)
  • Format requested (including but not limited to: large print, hard copy, email, digital, Braille translate. For digital or video requests, please indicate closed captioning or descriptive video).
  • Date information is required (note that for closed captioning and/or descriptive video, we require a minimum of​​ two weeks' notification per request)​​

We will resp​ond to your request as soon as possible. 

Accessibility questions and concerns

We are committed to addressing the needs of those with disabilities. If you have any questions, comments or concerns about the accessibility of our facilities or if your specific needs were not met, we would like to hear from you. You may present your questions to the Erie St. Clair Community Care Access Centre in person or by mail, email or telephone. ​​


Contact the Erie St. Clair CCAC:​

Mail:​        180 Riverview Drive, P.O. Box 306, Chatham, ON N7M 5K4

Phone:     1-888-447-4468 (toll free)

TTY:         519-258-8092