​​​​​​​​​​​​​CCAC Balanced Scorecard - Archived​
​​A balanced sco​recard is a framework that translates an organization's mission and strategy into a set of performance measures that help communicate how well an organization is doing.

It is called "balanced" because, the scorecard includes measures from all aspects of the business, and should include both long and short-term indicators.  A balanced scorecard will be divided into 4 sections. These are monitoring the Quality of Patient care, the Financial Health of the CCAC, our Internal Business Processes and learning & Growth / Work Life.  

The Erie St. Clair CCAC's Balanced Scorecard incorporates performance indicators from our Strategic plan, the Multi-Sector Service Accountability Agreement (M-SAA) and the Erie St. Clair CCAC's Quality Improvement Plan (QIP).

The Erie St. Clair CCAC's balanced scorecard is updated quarterly and is presented to the Erie St. Clair CCAC's Board of Directors who utilize this to monitor the progress of our organization in the delivery of quality Patient and Family Centred Care.  The balanced scorecard is also reviewed on a monthly basis by the senior leadership team.   

Each indicator includes a target or benchmark and the red, yellow and green colour coding tells viewers at a glance whether the Erie St. Clair CCAC is meeting the benchmark. There is also a glossary included in the document to provide a definition and further background information for each indicator.

Transparency and accountability are important to us. They represent our commitment to measure our performance and the value we place on communicating to patients, the community and  our health care partners. As a results of this commitment, we update the Balanced Scorecard on a quarterly basis.

Click here​​ for the results of our Balanced Scorecard from 2016/2017.