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ESC CCAC CEO Inviting More Public Dialogue

​Chatham, ON – Patients and the public are being invited to contact the CEO of the Erie St. Clair Community Care Access Centre directly.

In an effort to minimize any confusion about CCAC services and the future of home and community care, CEO Lori Marshall is publicizing her direct contact information and will make every attempt to respond to inquiries.

“It is so important that our patients, and prospective patients, know that home and community care is here to stay and that services will continue during the proposed evolution of the province’s health care system,” said Marshall. “By inviting people to contact me directly, it provides an opportunity for greater information sharing and further reassurance to patients that their care is our top priority.”

Marshall’s direct office phone line, cell phone number and email address are now available via her online profile on the Erie St. Clair CCAC public website: If Marshall is not immediately available, she will respond to messages as soon as possible.

In addition, patients are encouraged to contact the CCAC directly with any questions or concerns they have regarding their CCAC services.

“Our CCAC wants to hear from our patients or their family members whenever there are care-related questions, whether it is through their Care Coordinator or our Patient Relations Specialist,” said Marshall. “We are committed to delivering the best care possible and will work together with patients and families to resolve their concerns.”

Lori Marshall
CEO, Erie St. Clair CCAC
Office: 1-888-447-4468 ext. 7241
Cell: 519-350-3475

Jenna Martin
Patient Relations Specialist
Office: 1-888-447-4468 ext. 5378

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Contacting the CCAC Communications Department remains a reliable method for arranging media interviews and gathering information about the organization.



About The Erie St. Clair Community Care Access Centre (CCAC)

The Erie St. Clair CCAC is dedicated to enhancing the health, quality of life and independence of individuals in our communities by offering a single point of access to home and community services. Serving over 39,000 patients across the region annually, we assist patients in making informed choices about health care options and we work to ensure that the right care is available at the right time and place. To access our services, call 1-888-447-4468 or go to Also, visit the for information on health and social services in your community.


For more information, please contact:

Dave Richie

Lead, Communications & Public Affairs

Erie St. Clair Community Care Access Centre

Tel: 1-888-310-8881 x. 7230

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.