Chatham, ON – Ontario’s Patient Ombudsman has taken a first-hand look
at the Erie St. Clair Community Care Access Centre (CCAC)’s commitment to Patient
and Family Centered Care (PFCC).
accepted an invitation from the CCAC to attend this week’s Patient and Family
Centred Care Council meeting where she heard patient stories, learned about the
development of the PFCC framework and engaged in meaningful conversation with
several of our Patient Advisors.
“This was a
fantastic opportunity for us to show Ms. Elliott that we are listening to our
patients and using their input to ensure the care being delivered at home and
in the community really is patient-centred,” said Senior Director, PFCC and
Chief, Professional Practice Kelley Robertson. “Having our own Patient
Relations Specialist, we understand the importance of advocacy and working
together with our patients and their families to ensure they receive the best
PFCC Council Chair
Peter Ashby was pleased that Patient Advisors were able to explain their role
to the Patient Ombudsman in person. “Our advisors are passionate about their
work with committees centred around accessibility, chronic disease management,
professional practice and so on. I believe their commitment to ensuring strong
home and community care across Erie St. Clair was well-documented during our
visit with the Patient Ombudsman and our council is looking forward to working
with Ms. Elliott moving forward.”
During the meeting, Elliott
also explained the role of the Patient Ombudsman and the process her office uses
to address patient concerns.
"I want to
thank the Erie St. Clair CCAC for inviting me to Chatham to learn more about
the innovative work underway with their many passionate, truly committed
Patient and Family Advisors," said Elliott. "I am inspired by how the
patient voice has genuinely been embedded in everything the CCAC does."
Erie St. Clair has
the highest overall Patient Satisfaction rating among CCACs in the province at
94.3%. That’s a 2% increase since introducing Patient and Family Centred Care
There are currently
more than 30 Patient Advisors volunteering their time with the ESC CCAC.
About The Erie
St. Clair Community Care Access Centre (CCAC)
The Erie St. Clair CCAC is
dedicated to enhancing the health, quality of life and independence of
individuals in our communities by offering a single point of access to home and
community services. Serving over 39,000 patients across the region annually, we
assist patients in making informed choices about health care options and we
work to ensure that the right care is available at the right time and place. To
access our services, call 1-888-447-4468 or go to www.healthcareathome.ca/eriestclair. Also, visit the www.eriestclairhealthline.ca for information on health and social
services in your community.
For more information, please
Lead, Communications &
Erie St. Clair Community Care
Tel: 1-888-310-8881 x. 7230