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Ontario’s Patient Ombudsman Visits ESC CCAC

Christine Elliott4.jpg 

​Chatham, ON – Ontario’s Patient Ombudsman has taken a first-hand look at the Erie St. Clair Community Care Access Centre (CCAC)’s commitment to Patient and Family Centered Care (PFCC).

Christine Elliott accepted an invitation from the CCAC to attend this week’s Patient and Family Centred Care Council meeting where she heard patient stories, learned about the development of the PFCC framework and engaged in meaningful conversation with several of our Patient Advisors.

“This was a fantastic opportunity for us to show Ms. Elliott that we are listening to our patients and using their input to ensure the care being delivered at home and in the community really is patient-centred,” said Senior Director, PFCC and Chief, Professional Practice Kelley Robertson. “Having our own Patient Relations Specialist, we understand the importance of advocacy and working together with our patients and their families to ensure they receive the best care possible.”

PFCC Council Chair Peter Ashby was pleased that Patient Advisors were able to explain their role to the Patient Ombudsman in person. “Our advisors are passionate about their work with committees centred around accessibility, chronic disease management, professional practice and so on. I believe their commitment to ensuring strong home and community care across Erie St. Clair was well-documented during our visit with the Patient Ombudsman and our council is looking forward to working with Ms. Elliott moving forward.”

During the meeting, Elliott also explained the role of the Patient Ombudsman and the process her office uses to address patient concerns.

"I want to thank the Erie St. Clair CCAC for inviting me to Chatham to learn more about the innovative work underway with their many passionate, truly committed Patient and Family Advisors," said Elliott. "I am inspired by how the patient voice has genuinely been embedded in everything the CCAC does."

Erie St. Clair has the highest overall Patient Satisfaction rating among CCACs in the province at 94.3%. That’s a 2% increase since introducing Patient and Family Centred Care in 2015.

There are currently more than 30 Patient Advisors volunteering their time with the ESC CCAC.



About The Erie St. Clair Community Care Access Centre (CCAC)

The Erie St. Clair CCAC is dedicated to enhancing the health, quality of life and independence of individuals in our communities by offering a single point of access to home and community services. Serving over 39,000 patients across the region annually, we assist patients in making informed choices about health care options and we work to ensure that the right care is available at the right time and place. To access our services, call 1-888-447-4468 or go to Also, visit the for information on health and social services in your community.


For more information, please contact:

Dave Richie

Lead, Communications & Public Affairs

Erie St. Clair Community Care Access Centre

Tel: 1-888-310-8881 x. 7230

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.