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Erie St. Clair CCAC Welcomes Patient and Family Advisors

Inaugural Patient and Family Centred Care Council Meeting Held

Chatham, ON – The Erie St. Clair Community Care Access Centre (CCAC) held its inaugural Patient and Family Centred Care (PFCC) Council meeting on Monday, March 23. As a new strategic direction for the organization, 13 volunteer Patient and Family Advisors (PFAs) were in attendance, receiving education on the Erie St. Clair CCAC and the role they will play in the organization.  The Erie St. Clair CCAC is the first CCAC to take the Better Together Pledge through the international Institute for Patient and Family Centred Care marking this deliberate approach in engaging patients and family members.

The Erie St. Clair CCAC's Patient and Family Advisors are individuals who have received care or are the family members of individuals who have received care from the Erie St. Clair CCAC within the last five years. Using their experiences, these individuals will volunteer up to a few hours per week to sit on organizational committees, provide input to improve processes and even sit on hiring panels.

"I'm excited to act as a voice for patients of the Erie St. Clair CCAC," says Peter Ashby, Chair of the Patient and Family Centred Care Council. "I received great service from the Erie St. Clair CCAC and I hope to make future patients' experiences even better. I'm very encouraged that the Erie St. Clair CCAC is ready to take this step."

The PFAs will advance patient and family centred care at the organization by working alongside CCAC staff members. Initial projects discussed at the meeting included active roles in the organization's Client Care Model focus group, a chance to examine organizational processes and policies; a working group for the scheduling of home assessment visits; an internal audit committee; and sit on hiring panels for open positions.

Employees of the Erie St. Clair CCAC will also sit on the Patient and Family Centred Care Council and act as liaisons between the PFAs and the larger staff group. Beginning in April, each employee will begin an education module on patient and family centred care.

"We are thrilled to be implementing our Patient and Family Centred Care Council," says Lori Marshall, CEO of the Erie St. Clair CCAC. "We are working alongside our patients and families in order to ensure we are providing the best community care possible. This is a very exciting time for our patients and their families, our staff members and our health care partners."

The Erie St. Clair CCAC hopes to recruit 100 Patient and Family Advisors over the next year. As the numbers grow, volunteers will be matched to areas of specific interest. For more information on becoming a CCAC PFA, please visit the following link.

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For more information, please contact:

Renée Trombley

Director of Public Affairs & Communications

Erie St. Clair Community Care Access Centre

Tel: 1-888-310-8881 x. 7230

Cell: 519-564-9514

renee.trombley@esc.ccac-ont.ca

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.