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Statement on the Auditor General of Ontario’s Annual Report

Dec.  2, 2015 – Today, the Auditor General of Ontario (AGO) suggested ways the Ministry of Health and Long-Term Care, Local Health Integration Networks (LHINs) and Community Care Access Centres (CCACs) can work together to strengthen and improve home and community care across the province. The Auditor General’s Annual Report recognizes that the top priorities of CCACs are patient care and safety. It also acknowledges the essential role CCACs play in helping deliver seamless, integrated, patient-centred care to more than 713,000 Ontarians each year. In Erie St. Clair, that's more than 38,000 patients alone.

CCACs welcome any opportunity to strengthen home and community care in Ontario. CCACs will continue to provide expert advice and input—and to embrace and implement change that puts patients first. CCACs are at the forefront of advancing the way home and community care is delivered. Along with innovations in care, CCACs have developed and deployed technological innovations that are leading the modernization of care. These include our patient-information and record-sharing system, the first of its kind in Ontario. It enables real-time uploading of, and access to, patient data—key features to providing the best patient care and a core component of Ontario’s electronic health record.
 
CCACs have nearly two decades’ experience helping Ontarians navigate the ever-evolving home and community care environment. Care coordination is critical to the delivery of high-quality care. CCAC care coordinators work across all parts of the health system to assess patient needs and to develop and deliver individual care plans for every patient receiving home and community care in Ontario. In the face of increasing demand and greater complexity of care needs, care coordinators have seen their caseloads increase as patients stay at home longer. CCACs work in partnership with the government, through the Ministry of Health and Long-Term Care, and a number of key partners, such as patients and their caregivers, physicians, hospitals, nurse practitioners and service providers, to deliver excellent, cost-effective care to our hundreds of thousands of patients.
 
CCACs are working closely in partnership with the province on its Patients First Roadmap, and will continue to contribute locally to the ongoing transformation of home and community care.

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About CCACs
Ontario's 14 CCACs get people the care they need in their homes and communities across the province, serving 713,000 people last year.  Funded by the provincial government through Local Health Integration Networks, CCACs are the only entity that provides a single point of access to a wide range of home and community services, enabling people to get the specialized blend of health care services they need, when they need it.
 
About OACCAC
The OACCAC is a not-for-profit organization that serves as the collective voice for our members, Ontario's 14 Community Care Access Centres (CCACs).  We work with our members to promote better patient care by improving access, value and quality for patients and the health care system.  Together with our health partners, we develop innovative and effective ways to provide Ontarians with the home and community care they need.
 
Contact:
Nolan Reeds
OACCAC
Director, Communications and Stakeholder Engagement
416-640-7703
nolan.reeds@ccac-ont.ca

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.