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Telehomecare Helping Patients Manage Their Care

​​Kingsville, ON – The Erie St. Clair Community Care Access Centre (CCAC) is now supporting patients across Windsor-Essex, Chatham-Kent and Sarnia-Lambton through an innovative approach to managing their care.
The Telehomecare program began in this region in 2014 covering chronic disease patients in Windsor and Essex County who were comfortable with the self-management of their condition. Patients suffering from Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF) receive guidance on checking their own blood pressure, weight, heart rate and pulse. Using a touch screen tablet provided through the CCAC, the patient then sends their results, along with the answers to a few simple health questions, to their Telehomecare Nurse through the Ontario Telemedicine Network (OTN). Telehomecare fully rolled out to Sarnia-Lambton and Chatham-Kent earlier this year.
“If the patient’s readings fall outside of their normal range, the Telehomecare nurse is alerted and can respond as needed,” says Patient Services Manager Jennifer Jovanovski. “In addition to remote monitoring, the nurse also provides health coaching geared toward the patient’s needs. This can include guidance regarding diet, exercise and other factors that lead to optimal health outcomes. The goal is to help patients feel more confident and in control of their condition in the comfort of their own home.”
Over the last year, more than 220 patients across the region have used Telehomecare and there is still capacity to accept more referrals.
“The great part about self-management is that once a patient feels confident and in control of their chronic disease, their quality of life improves,” said Jovanovski. “While our local outcomes are currently being reviewed, data from the provincial pilot project for Telehomecare shows visits to hospital emergency rooms were reduced by up to 48 percent.”
Sandra McIntyre of Kingsville has been using Telehomecare to manage COPD for the last six months. “It has been my security blanket,” said the 71-year-old. “I feel like somebody is always taking care of me. The nurse checks in daily and if something is wrong, she’ll make a recommendation to help get things back on track. I was provided with excellent information about the tools and procedure and I really feel like I have control. It’s a wonderful program.”
Anyone interested in more information about Telehomecare can call our CCAC at 1-888-447-4468.
About The Erie St. Clair Community Care Access Centre (CCAC)
The Erie St. Clair CCAC is dedicated to enhancing the health, quality of life and independence of individuals in our communities by offering a single point of access to home and community services. Serving over 38,000 patients across the region annually, we assist patients in making informed choices about health care options and we work to ensure that the right care is available at the right time and place. To access our services, call 310-CCAC or go to . Also, visit the for information on health and social services in your community.
For more information, please contact:

Dave Richie
Lead, Communications & Public Affairs
Erie St. Clair Community Care Access Centre
Tel: 1-888-310-8881 x. 7230​

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.