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The Erie St. Clair CCAC introduces its 2014/15-2016/17 Strategic Plan: Patient-Centred, Focused on Partnership

Chatham, ON – After 12 months of consultations with patients, families, community stakeholders, staff, policy makers, academics and health service providers, the Erie St. Clair Community Care Access Centre (CCAC) is pleased to unveil it's 2014/15 – 2106/17 Strategic Plan. The plan is centred on building upon the CCAC's existing resources efficiently and effectively and strengthening partnerships. "Building the Strategic Plan was a very positive and collaborative process" said Kathryn Biondi, Chair of the Board of Directors for the CCAC. "Quality community care involves key partnerships and we are grateful to the over 150 participants across the region who assisted us in the development of our goals. Their valuable feedback has helped to shape the CCAC's focus for the next three years".

Perhaps the most integral to the new strategic direction for the community care organization is embracing patient and family centred care.

"We want to learn from the patient experience to continuously improve in our delivery of quality patient and family centred care" said Lori Marshall, CEO of the Erie St. Clair CCAC. "Patients and their caregivers will be involved as we strengthen partnerships with our community and health service providers." The CCAC is actively recruiting "Patient Advisors" to sit on organizational committees, to help improve processes and even to provide input into hiring decisions.

"It is an innovative and progressive way to deliver care. We want partner with our patients and their families to learn from their valuable and unique perspectives" said Marshall.

The Erie St. Clair CCAC's 2014/15 – 2016/17 Strategic Plan is detailed in full on their website ( and includes specific goals and objectives for the organization to achieve over the next three years. The targets will be updated quarterly as well as the data on the organization's balanced scorecard.

The CCAC has also committed to yearly community accountability sessions each fall to receive feedback on how they are progressing in their strategic plan from their communities and stakeholders. Patients, families and members of the public are invited to attend the public consultations. For more information on becoming a CCAC patient or family advisor, please visit the following link


For more information, please contact:

Renée Trombley

Director of Public Affairs & Communications

Erie St. Clair Community Care Access Centre

Tel: 1-888-310-8881 x. 7230

Cell: 519-564-9514

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.