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Patients: Your Care Will Continue

​​​​​​​​​​Updated: Thursday, December 8, 2016​

It has been about one year since the Patients First discussion paper was released by the Ministry of Health and Long-Term Care and as of today, the new Patients First legislation is officially law.
 
We can now say with complete certainty that our CCAC will transition to the LHIN in 2017. We still do not have a set timeline, however, we expect it will happen sometime between May 1 and the end of the summer.
 
For now, our CCAC will keep operating today as we did yesterday. We continue to focus on you, our patients. With our front-line service providers, we will ensure you continue to receive quality and safe care at home and in the community.
 
We have long advocated for improvements in care for everyone, including more equitable care delivery. We are committed to ensuring our patients get the best care possible—especially as we work towards a more seamless, equitable and high-quality continuum of care. 
 
I am pleased to see that Patient and Family Centred Care (PFCC) is at the heart of the bill as presented, including the creation of Patient and Family Advisory Councils in each LHIN area. Our CCAC implemented the PFCC framework in early 2015 and I can honestly say that having the patient perspective as part of our decision-making has helped us discover new ways to improve care. I look forward to an even more robust patient-centred health care system across the province.
 
Now that the Patients First legislation has passed, we can begin working with the LHIN, the Ministry and all of our partners to provide expertise on how to make sure patients are receiving the care they deserve and to strengthen that care even further.
 
Our dedicated CCAC staff has been providing care for over two decades and you can rest assured that the quality of your care will not be negatively impacted by this transition to a new model for home and community care delivery.
 
We are continuing to accept new referrals so please contact us if you are wondering what services we can offer or provide access to in the community.
 
I want to thank our entire CCAC staff for their resiliency and commitment to our 39,000 patients during this time of uncertainty over the last year. I am truly inspired by them on a daily basis and I am confident that their expertise will be valuable to the LHIN throughout and following the transition. 
 
Home and community care has a bright future in all of our communities across Windsor-Essex, Chatham-Kent and Sarnia-Lambton.
 
Sincerely,
 
Lori Marshall
CEO, Erie St. Clair CCAC