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Decision Support Analyst/Project Manager Integration, Shared Services

Closing Date:
Open until position filled
Job Summary:


Posting #ESC 005/14



LOCATION:       Erie St. Clair CCAC – Chatham Site; Travel throughout the Erie St. Clair LHIN may be required

SUPERVISOR:   Director of Decision Support



Reporting to the Director of Decision Support, this position will service the needs of two roles - Decision Support Analyst and Project Manager Integration, Shared Services.

Decision Support Analyst Role

The responsibilities within this role include: collecting, consolidating, analyzing, benchmarking and disseminating information to support program evaluation and decision-making to maximize patient service delivery.  The individual will provide operational support relating to the gathering of information, development of reports and the analysis of available data and will ensure that all information is valid, reliable, accurate and timely, while packaged in a user-friendly manner for various audiences. In addition, the individual will provide consultation and advice to other management staff.

Project Manager Integration, Shared Services Role

Within this role, the individual will be responsible for working closely with Erie St. Clair CCAC and its community partners in building integration opportunities and/or developing a model for shared services (i.e. Finance, Payroll, Decision Support, IT, Property Management, etc.). The individual will be responsible for promoting high quality integration and shared services that are both cost effective and resource efficient. The individual shall achieve integration objectives by drafting a strategic plan, providing information and recommendations to a steering committee and have primary responsibility for execution of all integration projects.


  • College Diploma or University Degree in Business, Health Care or related studies
  • Project Management Professional (PMP) Certification or near completion, would be an asset


  • 3-5 years' experience working in health related or business related fields
  • Proficiency in utilizing Microsoft Office tools to analyze large datasets by developing complex spreadsheets and databases; SQL would be an asset
  • Good understanding of, and previous experience in using technological products and services to produce  data collection and analysis in a quality improvement environment
  • Good knowledge of community health care
  • Proven experience in project management and familiar with various project management tools, techniques, and methodologies
  • Awareness and understanding of sensitivity related to organizational differences
  • Ability to partner and collaborate for win-win solutions
  • Strong influencing, negotiation and presentation skills
  • Demonstrated ability to meet deadlines and set priorities
  • Proven coaching, motivation and staff development skills
  • Demonstrated problem-solving and decision-making skills
  • Excellent communication (oral and written), organizational and interpersonal skills
  • Must possess a valid driver's license and have access to a vehicle

    Qualified individuals are invited to submit resumes by 31 March 2014, quoting posting number ESC 005/14 to:

Human Resources

Erie St. Clair Community Care Access Centre

5415 Tecumseh Road East, 2nd Floor

Windsor ON  N9T 1C5

FAX:  519 258 7354

We thank all applicants for their interest, but advise that only those selected for interviews will be contacted.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.