Reporting to the Director, Patient Services, the Patient Services Manager will be responsible for the collaborative development of the Mental Health and Addictions program as well as the supervision and management of Mental Health & Addiction nurses. This new initiative is important to Ontario's plan to improve services and support for children and youth with mental health and addictions needs and will assist district school boards and others in building a stronger capacity in recognizing and responding to student mental health and addiction needs to support school participation. As a leader in developing this new program, you will be responsible for the quality of services provided by the Mental Health and Addiction nurses, as well as the planning and implementation of organizational initiatives, supporting quality improvement measures and promoting a focus on student and family focused care. Other areas of responsibility include staff development and mentorship, program development and leadership, and ensuring effective and consistent application of policies and procedures in all of the three site locations and the 5 school boards. The Patient Services Manager will represent the CCAC at various meetings and events; will foster and develop relationships to promote this program and the CCAC within these communities, nurture intra-agency relationships and integration activities to promote an environment of collaboration, innovation, and the advancement of patient services and organizational endeavors.
NATURE & SCOPE
- Select, orient, educate, and provide overall supervision and mentorship of assigned care coordinators including performance management, coaching, and exercising disciplinary measures when necessary.
- Ensure staff access and utilization of all available resources to maximize efficiency in the provision of service to patients including information and referral, assessment and linkage/access to community services and residential options
- Act as a resource to staff and assist Care Coordinators in problem solving, ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution.
- Assist staff in change initiatives such as automation, reform measure implementations, and service provider transitions, etc.
- Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient Patient service operations.
- Identify key elements for the success of the Care Coordinators in their job responsibilities and provide education and support in the development of identified core competencies.
- Promote Care Coordinator effectiveness by conducting caseload audits and participating in case conferences and home visits as required.
- Foster ongoing development and education of staff, including identifying individual staff learning needs and recommending educational learning paths.
- Take a proactive approach to promoting positive morale.
- Implement reform initiatives and support staff while endorsing a flexible approach within the fast paced work environment.
- Be an effective and active participant in business process analysis and change management initiatives
- Promote constructive and collaborative working relationships through professionalism and positive promotion of the CCAC internally and externally.
- Build and maintain current knowledge of relevant legislation.
- Regularly review management reports for a variety of purposes including assisting in resource allocation strategies, case costing analysis, supply and equipment usage, service utilization trending and analysis, and market allocation compliance.
- Interpret and explain CCAC services and community supports to patients, family members, physicians, and the general public.
- Contribute to the development and utilization of performance measurement and monitoring systems for areas of responsibility and for the organization.
- Carry out work in a spirit of collaboration and harmony with other members of the staff and management group, respecting the unique role of each position and creating opportunities for effective interface between functional entities.
- Interpretation and application of the ONA collective agreement.
- Health and Safety responsibilities as set out in Occupational Health and Safety Framework Policy.
- On-call duties related to area of responsibility.
- Travel is required between within the three sites of the Erie St. Clair CCAC and as needed in the School Board regions and provincially.
- Other duties as assigned.