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Part-Time Float Team Assistant

Closing Date:
Open until position filled
Job Summary:

JOB TITLE:            Part-Time Float Team Assistants (5)

LOCATION:            Erie St. Clair CCAC – Windsor Site

HOURS:                 7 hour shifts - between the hours of 8:00 a.m. and 8:00 p.m.  (The successful applicant may be                                  required to work a maximum of three (3) weekends out of six (6) in each posted schedule.) 

SUPERVISOR:       Support Services Manager


Reporting to the Support Services Manager, the successful candidates will provide support to various teams and programs.  The position may deal directly with patients, caregivers, service providers, community support agencies and other healthcare partners.  The Float Team Assistants are responsible for supporting all areas included under Support Services in order to meet patient and organizational needs.  The Float Team Assistants may be scheduled to work weekends and Statutory Holidays. 


  • Provide backup support and/or assistance for colleagues across sites, on the following Support Service teams/programs:
    • Community Services
    • Information and Community Resource Services
    • Managed Program Services
    • Supply and Support Services
    • Nursing Clinic Services
    • Finance Services
    • Office Reception Services

  • Clerical tasks include but are not limited to:
    • Scanning, photo copying, faxing various documents
    • Sending or receiving patient information using Health Partner Gateway (HPG)
    • Recording meeting notes
    • Retrieving, recording telephone messages, communicating with patients and redirecting calls as necessary
    • Updating and maintain patient records in CHRIS
    • Generating patient related reports
    • Greeting all visitors to the CCAC and providing information as required
    • Processing and distributing mail as appropriate
    • Updating and maintaining HealthLine database
    • Assisting with problem solving and issues related to patient billings
    • Entering medical supply requisitions into CHRIS data base
    • Replenishing medical supply orders, stocking shelves and assisting with inventory control
  • Scheduling patient appointments
    • Retrieving and processing medical supply requisitions from Service Providers via (HPG)
  • Processing, packing and preparing supplies for pick up or delivery
  • ​​​Other duties as assigned in order to meet the needs of the organization

  • Diploma from an Ontario Secondary School which includes general level Business and Commerce courses
  • Medical terminology certificate or equivalent preferred
  • Ability to maintain confidentiality, exercise good judgment, and discretion in dealing with confidential information
  • Good verbal and written communication skills with a sound knowledge of the English language, spelling, punctuation, and grammar.  French language skills are an asset
  • Must have access to a vehicle and possess a valid Ontario Driver's License


  • Set priorities, work independently and meet deadlines
  • Maintain accuracy and speed with data entry and word processing
  • Maintain positive relationships with co-workers and external stakeholders and work cooperatively as a member of the team with minimum supervision

Please quote job posting # ESC 004/14. Qualified individuals are invited to submit resumes by 14 February 2014 to:

Erie St. Clair Community Care Access Centre

5415 Tecumseh Road East, 2nd Floor

Windsor ON N9T 1C5

Fax:  519 258 7354


We thank all applicants for their interest, but advise that only those selected for interviews will be contacted.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.