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PART-TIME HELP DESK SUPPORT

Closing Date:
Open until position filled
9/25/2015
Job Summary:

PART-TIME HELP DESK SUPPORT – ESC 020/15 

Chatham Site

NATURE OF POSITION: 

The successful candidate will respond to telephone calls, tickets and e-mail messages from staff and external users looking for help with technology issues.  He/she will troubleshoot and resolve issues with office and computer equipment for staff at all sites – in person and remotely, on all organizationally supported applications, hardware and initiatives.  The individual will work with the IT Team to proactively identify problems, facilitate resolutions, assist with hardware deployments, and promote good practice in the use of IT hardware and software, setup and removal of equipment including tele-medicine visits to patient homes, as well as perform other duties as required in order to meet the needs of the organization.  

STARTING DATE:                   As soon as possible

POSITION STATUS:               Part-Time

HOURS OF WORK:                 An average of five seven hour tours bi-weekly between the hours of 8:00 a.m. and 8:00 p.m.  Tours will be scheduled every Sunday, Monday and alternate Tuesdays.

 

QUALIFICATIONS/POSITION REQUIREMENTS:

 

  • Post secondary diploma in Computer Science or Information Systems 
  • Microsoft Office Specialist (MOS) certification, Comptia A+, ITIL Foundations, or a minimum of two years of experience in the IT field, maintaining and troubleshooting hardware 
  • Excellent interpersonal, verbal and written communication skills are necessary with a sound knowledge of the English language, spelling, punctuation, and grammar
  • Valid driver's license with access to a vehicle
  • Ability to lift 25 pounds. 

DEMONSTRATED ABILITY TO: 

  • problem solve
  • set priorities
  • work independently
  • time manage

    Qualified individuals are invited to apply by 25 September 2015, in writing to: 

    Resume@ESC.CCAC-ont.ca

    Human Resources

    Erie St. Clair Community Care Access Centre

    5415 Tecumseh Road East, 2nd Floor

    Windsor ON  N8T 1C5

     Fax:  519 258 7354

    We thank all applicants for their interest, but advise that only those selected for interviews will be contacted. Please quote the posting number in the subject line of your e-mail:

    CHATHAM POSTING # ESC 020/15
                           

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.