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Part-Time Help Desk Support

Closing Date:
Open until position filled
12/19/2013
Job Summary:

LOCATION: Erie St. Clair CCAC – Chatham Site; Travel may be required between the
three sites of the Erie St. Clair CCAC
SUPERVISOR: Information Systems Manager
_____________________________________________________________________________

The Erie St. Clair Community Care Access Centre arranges for professional and paraprofessional home health care services, assists in long term care home placements and
provides information and referral services. We are currently seeking Part-Time Help Desk
Support.

NATURE OF POSITION

The successful candidate will respond to telephone calls, tickets and e-mail messages from staff and external users looking for help with technology issues. He/she will troubleshoot and resolve issues with office and computer equipment for staff at all sites – in person and remotely, on all organizationally supported applications, hardware and initiatives. The individual will work with the IT Team to proactively identify problems, facilitate resolutions, assist with hardware deployments, and promote good practice in the use of IT hardware and software, as well as perform other duties as required in order to meet the needs of the organization.

STARTING DATE: Approximately January 2014
POSITION STATUS: Part-Time
HOURS OF WORK: An average of five seven hour tours bi-weekly between the hours
of 8:00 a.m. and 8:00 p.m. Tours will be scheduled every Sunday, Monday and alternate Tuesdays.

QUALIFICATIONS/POSITION REQUIREMENTS
• Post secondary diploma in Computer Science or Information Systems
• Microsoft Office Specialist (MOS) certification, Comptia A+, ITIL Foundations, or a minimum
of two years of experience in the IT field, maintaining and troubleshooting hardware
• Excellent interpersonal, verbal and written communication skills are necessary with a sound
knowledge of the English language, spelling, punctuation, and grammar
• Valid driver’s license with access to a vehicle
• Ability to lift 25 pounds.

DEMONSTRATED ABILITY TO:
• problem solve
• set priorities
• work independently
• time manage

 

Qualified individuals are invited to submit resumes by 19 December 2013, quoting
posting number ESC 031/13 to:
Human Resources
Erie St. Clair Community Care Access Centre
5415 Tecumseh Road East, 2nd Floor
Windsor ON N9T 1C5
FAX: 519 258 7354
Resume@esc.ccac-ont.ca

We thank all applicants for their interest, but advise that only those selected for
interviews will be contacted.​


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.