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Part-Time Patient Services Assistant

Closing Date:
Open until position filled
Job Summary:

Posting # ESC 036/16

JOB TITLE:   Part-Time Patient Services Assistant

LOCATION:   Erie St. Clair Community Care Access Centre – Sarnia Site        

SUPERVISOR:  Patient Services Manager

The Erie St. Clair Community Care Access Centre assists individuals in accessing community health care services and information. The CCAC works with eligible patient's and arranges for professional services, with Contracted Service Providers, such as nursing, physiotherapy, occupational therapy, speech and language services, social work, nutritional counseling, personal support, and medical supplies, to help patients reach the best possible level of health and independence while remaining in their home. 

Reporting to the Patient Services Manager, the Patient Services Assistant will provide support to various teams and programs. The position may deal directly with patients, caregivers, service providers, community support agencies and other healthcare partners. The Float Patient Services Assistants are responsible for supporting all areas under Patient Services in order to meet patient and organizational needs.


Provide backup support and/or assistance for colleagues across sites, on the following Patient Service teams/program:

  • Community Services
  • Information and Community Resource Services
  • Managed Program Services
  • Supply and Support Services
  • Nursing Clinic Services
  • Finance Services
  • Office Reception Services   

Clerical tasks include but are not limited to:

  • Scanning, photocopying, faxing various documents
  • Sending or receiving patient information using Health Partner Gateway (HPG)
  • Recording meeting notes
  • Retrieving, recording telephone messages, communicating with patients and redirecting calls as necessary
  • Updating and maintain patient records in CHRIS
  • Generating patient related reports
  • Greeting all visitors to the CCAC and providing information as requested
  • Processing and distributing mail as appropriate
  • Updating and maintain Healthline database
  • Assisting with problem solving and issues related to patient billings
  • Entering medical supply requisitions into CHRIS data base
  • Replenishing medical supply orders, stocking shelves and assisting with inventory control
  • Schedule patient appointments
  • Processing, packing and preparing supplies for pick up or delivery
  • Other duties as assigned to meet the needs of the organization


  • Diploma from an Ontario Secondary School which includes general level Business and Commerce courses
  • Medical terminology certificate or equivalent preferred
  • Ability to maintain confidentiality, exercise good judgment, and discretion in dealing with confidential information
  • Good verbal and written communication skills with sound knowledge of the English language, spelling, punctuation, and grammar. French language skills are an asset
  • Must have access to a vehicle and possess a valid Ontario Driver's License

Please quote job posting # ESC 036/16. Qualified individuals are invited to submit resumes by December 20th 2016 to: 

Erie St. Clair Community Care Access Centre

5415 Tecumseh Road East, 2nd Floor

Windsor ON N9T 1C5 

Fax:  519 258 7354

We thank all applicants for their interest, but advise that only those selected for interviews will be contacted.


ESC 036/16                                                    Posted: December 6th 2016

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.