Chatham, ON – The Erie St. Clair Community Care Access Centre (CCAC) is pleased to announce Cathy Kelly as its new Senior Director, Patient Services.
Kelly brings a wealth of knowledge gained through 25 years of leadership experience in a variety of roles throughout the community and healthcare sectors. As the former Director of Operations, Patient Care for South West CCAC, she was responsible for providing strategic direction and leadership in the delivery of patient care, including building and maintaining relationships both locally and provincially with sector stakeholders, contracted service providers and other health system partners.
As Senior Director, Patient Services, Kelly is responsible for overseeing quality service delivery and responsible management of patient service programs and care coordination.
"I see this as an opportunity for an enhanced strategic role in an organization that is a leader in the province, especially in terms of Patient and Family Centred Care," said Kelly. "I love that Erie St. Clair is really listening to the needs of its patients and families."
In addition, the ESC CCAC has also appointed Kelley Doyle as its Chief of Professional Practice. This role is in addition to Doyle's current portfolio as Senior Lead, Patient and Family Centred Care.
"It's unique in this province for an organization to take feedback received through a Patient and Family Centred Care framework and put it directly through a Professional Practice office," said Doyle. "By keeping these two portfolios close together, we're able to more efficiently look at and adjust our procedures based on that feedback."
Doyle began her career as a nurse in several roles in hospital, long-term care and education settings before joining the CCAC in 2001 as a Care Coordinator. She has held several senior leadership roles over that course of time.
The Erie St. Clair CCAC currently employs more than 450 people who help provide care, or access to care, to more than 38,000 patients each year.