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Patient Advisor Joins Health Quality Ontario Council


Chatham, ON – One of the first Patient Advisors to join the Erie St. Clair Community Care Access Centre’s team of volunteers has now been selected to sit on a new provincial advisory council.
Bill Holling, of Chatham, is one of 16 people making up Health Quality Ontario’s Patient, Family and Public Advisors Council, starting out with a two-year term.
“I wanted to join this committee so I could voice my concerns and views on health care issues province-wide, not just at the Erie St. Clair CCAC,” said Holling, who is the only representative from Southwestern Ontario. “The problems faced locally are, in general, faced provincially as well and need to be brought to the forefront.”
Members of the Patient, Family and Public Advisors Council will meet quarterly and through in-depth discussions, will examine HQO’s strategic priorities and provide input on how to improve those directives. The advisors council helps contribute to HQO’s goal of fostering a culture that recognizes patient, family and public engagement as core to improving the quality of health care.
According to Holling, the health care needs of senior citizens in Ontario are growing, and setting the stage for what the health care system will look like for the next generation. “The aging population is growing dramatically as the baby boomers get older. We are living longer with a growing number of serious illnesses and chronic disease,” said Holling. “These issues are going to impact everyone, not just seniors because of the demands put on doctors, nurses, hospitals, long-term care homes, home care and more. I am excited for the opportunity to provide a voice on behalf of the residents in our region, and to work towards a better care system overall.”
Holling will begin his work with the council starting with an Orientation Weekend in Toronto, October 16-18.
Anyone interested in becoming a Patient Advisor with the Erie St. Clair CCAC can call 1-888-310-8881 x. 7247.
About Health Quality Ontario (HQO)
Health Quality Ontario is the provincial advisor on the quality of health care in Ontario, evaluating the effectiveness of health care technologies and services, providing evidence-based recommendations, reporting to the public on the quality of the health system, and supporting the spread of quality improvement throughout the system. Visit for more information.

About The Erie St. Clair Community Care Access Centre (CCAC)
The Erie St. Clair CCAC is dedicated to enhancing the health, quality of life and independence of individuals in our communities by offering a single point of access to home and community services. Serving over 38,000 patients across the region annually, we assist patients in making informed choices about health care options and we work to ensure that the right care is available at the right time and place. To access our services, call 310-CCAC or go to Also, visit the for information on health and social services in your community.
For more information, please contact:

Dave Richie
Lead, Communications & Public Affairs
Erie St. Clair Community Care Access Centre
Tel: 1-888-310-8881 x. 7230​

A propos du CCAC

Centres d'accès aux soins communautaires (CASC) connectent les gens à travers l'Ontario avec une qualité à domicile et les soins de santé à base communautaire. Les CASC fournissent de l'information, accès aux prestataires de soins qualifiés et les services communautaires pour aider les gens rentrent de l'hôpital ou de vivre de façon autonome à la maison.