Patient Rights and Responsibilities

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As a our patient, you, your family and your caregiver(s) have rights and responsibilities.

You have the right to:

  • be free of mental, physical and financial abuse
  • be treated in a manner that respects your privacy and independence
  • professional care regardless of your ethnic, spiritual, language, lifestyle and cultural preferences
  • take part in determining your services
  • decide which parts of your service plan you agree to
  • a clear explanation of the services you will receive and who will provide them
  • express concerns about your service and decisions affecting your care without fear of retribution
  • instructions about how to appeal decisions    Read more >>>
  • confidentiality.

As required by law in Ontario, we will protect the privacy of your personal health information.             Read more about Patient Privacy >> 


You have a responsibility to:

  • treat our staff and service provider staff with courtesy and respect, free from discrimination or harassment
  • agree to let us determine your needs and authorize services
  • provide all information required
  • help develop your care plan
  • follow the agreed-upon plan
  • be available to receive services at the agreed-upon time or tell your service provider if you are not available
  • tell us about any changes in your situation that could affect your care goals (for example, hospital stays)
  • return any of our service provider equipment promptly
  • provide a safe working environment for your care coordinator and service providers.


A safe working environment includes:

  • securing pets during visits if requested,
  • not smoking during visits, and
  • making sure that walkways to your home are well lit, and clear of ice and snow or other hazards.