CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Quality Improvement Plans

Our goal is to deliver high-quality, integrated care to our patients. We are key collaborators in the health care system, supporting system integration with our health care partners and focused on delivering the best possible care to the people of Ontario.

In keeping with this commitment, we have developed Quality Improvement Plans (QIP). QIP is aligned with the key principles found in the Excellent Care for All Act (ECFAA) and as directed by the Ministry of Health and Long-Term Care (MOHLTC).

QIP is one tool that helps define organizational priorities focused on delivering patients the best care possible through quality initiatives and continuous quality improvement. Under this process, QIP is also central to the progressive health system transformation by ensuring all health sectors are partnering to deliver for quality, patient-centred care.


What is QIP?

A QIP is a formal, documented set of organizational priorities focused on quality and quality improvement objectives, reviewed and posted annually. Using priority indicators identified by the MOHLTC, we have made a commitment to patients, staff, health care partners and our communities to improve quality through a series of concentrated targets and actions.

We will report on indicators which, in collaboration with other health care partners, can have a positive and significant impact on patients and the health care system. This core set of indicators is focused on patient-centred care and supports provincial priorities targeted on safety, effectiveness and access.   

Quality Improvement Plans are also available on Health Quality Ontario's website.


How do I read the QIP?

The QIP is made up of two parts: 

  • A document that provides an overview or narrative of a QIP, highlighting some of the key priorities for the year. 

  • A work plan or spreadsheet that includes the quality improvement targets and initiatives.

Read our 2019/2020 Quality Improvement Narrative

Read our 2019/2020 Quality Improvement Work Plan



Read our 2018/2019 Progress Report


Learn More:

For more information about Quality Improvement Plans or the Quality Improvement Plan Process, we encourage you to read our QIP Frequently Asked Questions or our QIP Glossary of Terms. You may also want to visit these helpful links: Health Quality Ontario or the Ministry of Health and Long-Term Care (MOHLTC).