Access to timely care is important to patients and caregivers, and is a measure of the quality of health care that a person receives. Home and Community Care Support Services Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need urgent access to care will get the care they need right away. People whose care needs are less urgent may either have to wait for their services to begin, or to be connected with a community resource.
With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.
All Home and Community Support Services measure the ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below will help you understand how quickly Home and Community Care Support Services is able to get care to patients.
Percentage of our patients receiving Care within 5 days, Home and Community Care Support Service Hamilton Niagara Haldimand Brant
As of July 31, 2021
|Nursing||Personal Support for Complex Patients|
Home and Community Care Support Services are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; Home and Community Care Support Services prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
The tables below indicate how many people are on waitlists for certain services in the Home and Community Care Support Services.
Number of Patients on Waitlists for Service, Home and Community Care Support Services Hamilton Niagara Haldimand Brant
As of July 31, 2021
Personal Support Services
Speech Language Therapy
Effective January 2019, rehabilitative care in Public Schools is provided by Children's Treatments Centres. For more information see: http://www.children.gov.on.ca/htdocs/English/professionals/specialneeds/delivery.aspx
More information about wait times and waitlists for home care »