CCAC Provincial Boundary Map

SEARCH BY POSTAL CODE

To find your local region, please enter your postal code

Search



Wait Time / Waitlist Information

Access to timely care is important to patients and caregivers. It is a measure of the quality of health care a person receives. Our Care Coordinators are regulated health professionals who assess a person's care needs to determine the services required and how urgently they are needed. Patients who need care urgently will get the care they need right away. People with less urgent or complex care needs may either wait for their services to start or be connected with a community resource.

Wait Time

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

We measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing and for complex patients who need personal support.

The table below will help you understand how quickly we are able to get patients the care they need. 

Percentage of our patients receiving Care within 5 days

As of March 31, 2017

NursingPersonal Support for Complex Patients
94.9%88.7%

 

Waitlist

We are not always able to provide certain services to all patients.  When this occurs, some patients are placed on a waitlist until capacity to provide that service becomes available. A waitlist exists for a service usually when there are limited resources to provide the service. Patients with the most urgent and complex care needs are given priority. A waitlist may also exist for certain services when there are too few clinicians in the community with the necessary expertise.

The tables below indicate how many people are on waitlists for certain services.  


Number of Patients on Waitlists for Service

As of March 31, 2017

 

Nursing Services

Personal Support Services

Physiotherapy

Occupational Therapy

Speech Language Therapy

Nutrition

Social Work

 

In-Home Services

 

0

 

77

 

0

 

10

 

28

 

7

 

2

 

School Services

 

0

 

0

 

125

 

1656

 

824 

 

0

 

0

 


More information about wait times and waitlists for home care »